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Business Profile

Auctioneer

Lot 14 Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I consigned many items with *** ******, Lot 14 auctions. For over 2 years I have been asking *** to give me an update on remaining items. During the last two years he has found some item. I met with *** on Oct 2024, and he gave me some of my items that he had found. Still, 4 remain missing. I have the paperwork that shows he took in the items but he told me he has no record of running the items at auction and cannot find them. Ive asked him to contact his insurer but he says his deductible is too high. I have asked him to either give me my missing items or pay me for their fair value. In our Oct meeting we discussed fair value. He told me he prefers voice call to email so I have done both but he has not responded to either. The total value of missing items is $633 plus he was going to provide a proof of cancelled check for the *** ****** jersey. I asked him for $506 even giving him his 20%commission. He admits he has either misplaced or sold the items with someone elses lot yet refuses to reimburse me for my loss. He wants to keep looking. He has been looking for over two years. I have been more then patient. The items are light of the world framed pic $50, ****** ****** **** 1968 mourn the loss on $31, 5 Sterling silver forks, spoons, knives and a cake knife valued at $552. I would appreciate any assistance you can provide to me in obtaining my items or the $633. Thank you

    Customer Answer

    Date: 01/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** filed a complaint with BBB against lot 14 auctions. Lot 14 did not respond to BBB. I then hired an attorney. *** ****** did respond to my attorney and the case has now been resolved. This case can now be closed.

    Thank you for your assistance and for providing a much needed service in our community. If you need to speak with me please feel free to contact me by email or phone.

    ***** ******

Lot 14 Auctions is NOT a BBB Accredited Business.

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