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Business Profile

Party Supply Rentals

BBJ Linen Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supply Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is operating under BBJ La Tavola Specialty Linen. I went to their website to purchase some table cloths. The website did not clearly specify that the products were for RENTALS ONLY. The transaction looked like a normal purchase. I received the goods after about 2-3 weeks. I received a number of emails about a pick up date. I called the customer service and found out that the products that I received were for not for sale but rather for rental. The customer rep. mentioned that the contract mentioned everything. I am not a lawyer, and I do not pay close attention to a sales contract for small items, such as table cloths. If their website clearly mentioned that the items that they had were for RENTALS only, then I would not have spent any money. Anyway, I would not get any money back because I opened their original box even though I did not use any of their product. I asked for the return label, but they would charge me $40. I printed up my *** ground label, and it cost me about $16. The total amount I wasted was $267.36. I am angry about the fact that their website did not clearly state that the items that they have available are for RENTAL. By the way, I am returning the products tomorrow by *** (my own label).

BBJ Linen Rentals is NOT a BBB Accredited Business.

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