Reviews

Review Details

• Review fromTammy S

  Date: 02/26/2025

  1 star

  Tammy S

  Date: 02/26/2025

  I used their services to make ach deposits to play online games, did not know about the hidden fees that they charge.right now I have 7 letters with charges of $50 on each one some of them my ach was only $25 who in their right mind would pay $50 on top of the $25 already? Then my bank charges me $30 nsf fees because I ended up being overdrawn. But the real kicker is i have an over draft with my bank so they should have gotten paid and they are charging me for insufficient funds. Now my checking account is so far overdrawn I can't catch up. I would like for them to pay for my nsf fees that I've been accruing due to them and their bogus charges thay should not be allowed to get away with doing this to people.
  

  Pavilion Payments Check Services LLC

  Date: 03/03/2025

  Dear ***** *****,Thank you for reaching out regarding your concern about fees associated with returned ACH transactions or checks. We appreciate the opportunity to clarify how these fees are ********** outlined in the VIP ***************** Terms of Service, which you agreed to upon enrollment, Pavilion Payments is authorized to initiate debits and credits to the checking accounts you provided. Specifically, our terms state:Checks or debits returned unpaid by your financial institution are subject to a returned check fee of fifteen U.S. dollars ($15) or the maximum amount allowed by state law, which may be debited electronically from any of your accounts or collected using a bank draft.This fee is assessed only in cases where a transaction is returned unpaid by your bank, and the amount is determined based on the regulations of your state of residence. It is not a hidden fee but a standard industry practice, which is fully disclosed in our terms and conditions.If you have further questions or would like a copy of the terms you agreed to at enrollment, we would be happy to provide that for you. Please let us know how we can assist ************ regards,Pavilion Payments Check Services, LLC

• Review fromOniel G

  Date: 12/03/2024

  1 star
  So I play the ** I lottery, it's the ** lottery online games. They use Pavilion as their 3rd party payment service. Money can be send through them to add to the lottery website to play, and winnings can be send to my bank account.I play $10 at a time. They said an error occurred where I got $10 from my bank card when It should have been declined. Then they charge me $20 fee and mailed a paper check to my bank for payment,saying my signature wasn't required. My bank said this sounds like fraudulent activity on their part.

• Review fromGina J

  Date: 01/11/2024

  1 star
  I have contacted customer service twice 01/10/2024 regarding the multiple transactions being deducted from my account and that I was concerned about possible fraudulent activity or something is wrong. They were not able to even tell me how much money they claim that I owe but keep withdrawing money from my checking account almost on a daily basis and multiple withdraws on same day. ImThey were not willing to help me at the customer service level state they dont have access so I sent an email to management as instructed and they in turn told me to reach out to customer service. I replied that customer service is not able to help me with my issue and I am waiting another response from them. They have withdrawn thousands from my checking account and will not discuss information with me. Something is not accurate and or wrong and I would like someone to reach out and discuss this matter with me not keep pushing me off.