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Business Profile

Spa

King Spa and Sauna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to bring up this personal information concern. I bought the tickets by online. When I reached out here for get sauna. They requested to hold my driver license to them. Because they don't believe customers. They saw my driver license and verified. But they wanted to hold my driver until I leave their facility. I said that show me law. They didn't. They said that we don't believe customers. If you don't give me your driver license. You can't get any service and they said me that go home even i paid money for my family. Then they said that you can't come back here forever. My family wanted to use sauna. This manager and employee requested me to sorry to them. It was embarrassing. They didn't explain any law. They didn't show any documents about this in the law. After I said sorry many times, I could use this sauna. However, the US citizen have right to protect their personal information. Am I wrong? After I sorry to them. Manager said that you are shame daddy to your kids. Really? What is wrong with this business company? It seems like they are enforcement of the law.

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited ******** and ***** in *****, IL on Wednesday, December 11. I booked an Aroma scrub at 1:15pm. During my massage following the scrub, I asked the woman (Lily) to stop touching my *******, as she kept rubbing over them lighly (not with pressure as is proper massage technique) in a manner that made me uncomfortable. After I specifically asked her to stop, she began touching my b****** again a few mins later and I asked her to stop, again. Then she started touching a lipoma I have on my stomach and brought my hands to it, as if I was not aware of something that had been on my body for over 30 years.I felt extremely uncomfortable to say the least. I spent $280 in total that day and I am very disappointed in my experience. Never in the over 10 years that I have been going to ******** have I ever had an experience like this. I still feel violated. I know that Lily meant no harm, but her lack of sensitivity and respect given the nature of the scrub/massage was unacceptable.

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 12/22/22 at 12:30am - on their website they say theyre fully functioning 24 hours. Only 25% of services are available (no food, no hot tubs, no movie rooms, no massages, no clay ****** - in addition to a full refund, Id like for them to stop false advertising their services across all of their platforms, most importantly their website.

King Spa and Sauna is NOT a BBB Accredited Business.

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