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Business Profile

Wigs

Hairsisters.Com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for hair in November 2023 from hairsisters and went to wrong address. I called hairsisters to make them aware that the address was changed when I received an email from the shipping company. I received a message that they were going to talk to the shipping company and get back to me. No one did reached out to me until I received a from the shipping company that the package was delivered to the wrong address. I not receive the ordered item. Email hairsisters to let them know that I did receive the order and they emailed me back and said they not do anything about my order and they are charging me for an order I did not receive.

  • Initial Complaint

    Date:05/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    may 13, 2022, 10:49 am pdt, order #HS2205011084. i ordered a: SENSUAL ********************* COLLECTION 100% HH UHD 4X5 LACE WIG STRAIGHT 22" [V4X5ST22] - natural black. The listed price was $2.99, i got an $0.89 discount for a promo code, subtotal $2.10. shipping came to $8.99, for a total of $11.09. i paid via paypal & the transaction was completed. i received a confirmation email both from hairsisters & from paypal. about 40 minutes later, paypal notified me of a refund issued, and hairsisters sent me email saying refund issued at my request. i made no such request. i wanted the wig. it did seem an unusually low price, however it is not unusual to find one of a kind or discontinued wigs at a very low price on their website. now the wig is re-listed at $299.00. i understand mistakes are made..but the sale went thru & they should honor it. if i were in a ************** store, ******** target, macy's...the store would honor the lower price. an online store should be held to that same standard.

    Business Response

    Date: 05/18/2022

    This order has been remedied, She herself stated in several emails that she knew the pricing was in error. This order was cancelled and refunded in full , meaning we've made her whole, which is what we're required to do, not put her in a better position than when she placed the order.   We will not be shipping this order out. nothing further is due to her. Tell us why here...

Hairsisters.Com is NOT a BBB Accredited Business.

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