Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/2024 - I entered into a signed contract with Refined Concrete (Bobby Jovanovic) for the installation of a residential patio. As agreed, I paid a deposit of $3,000 to begin the project. Despite the terms outlined in the contract, no work was ever started or completed.
  
  Over the course of several months, I made multiple good-faith attempts to contact the contractor via phone, email, and the address listed on both the contract and the company’s website. All efforts were unsuccessful. The contractor has since disconnected or changed all known forms of communication, including email, phone number, and physical business address. There is now no way to reach them to resolve the matter directly.
  
  This behavior is both unethical and unprofessional. I am left with no service, no communication, and no return of my deposit. I am submitting this complaint in hopes that the Better Business Bureau can assist in resolving this issue or, at minimum, help warn others about this contractor’s business practices.
  
  I am requesting a full refund of the $3,000 deposit paid. Additionally, I would like this complaint made public to alert other potential customers of this contractor’s conduct.

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Only July 3rd signed a contract for a concrete patio to be poured the second week of August. Second week of August came with a push back of two weeks due to othe project delays. This pattern continued into October until I started questioning ***** and his practice. I was told it would be completed in November. I promptly asked for a refund for my deposit of $1,500, to which ***** stated they could provide additional services at no additional cost if I wait till March. It wasn't until I pressured with legal action unless a refund was provided that all communications have been cut off. Both phone numbers associated with the company don't accept calls. The email address is no longer active and the mailing addresses do not exist. As of date, nothing has been completed and no refund has been provided. I will be pursuing legal action unless the refund is provided.

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, I reached out to Refined Concrete to begin the process of getting an estimate for a 40X80 Monolithic Garage Slab.
  
  At that time if the money could be obtained Refined Concrete relayed there was availability in the schedule to start the middle of August.
  
  On 07/29/24, The original estimate I received stated it was for a 40X60 Monolithic Garage Slab (which Refined Concrete clarified was a typo) and the cost was $28,000.
  
  On 08/05/24, the estimate became $35,000 with the increase being for materials for a drain, excavations and hauling to get the site level and for the concrete pump truck.
  
  On Sept 3, my wife and I in good faith paid Refined Concrete the down payment of $17,500.
  Refined Concrete scheduled the project to begin 10/01/24.
  
  On Sept 26, Refined Concrete came to lay out the garage for ***** to mark with a new start date of 10/07/24. Stating my project was delayed because of weather.
  
  On 10/05/24 Refined Concrete emailed me stating now it will be the first week of November. However, when Refined Concrete were here on 09/26/24 Refined Concrete stated they did not like to pour in November because of the colder weather.
  
  On 10/06/24 after back and forth emailing to get my money back Refined Concrete agreed to giving me my money back. Refined Concrete said they would email me confirmation 10/07/24. Never got an email on 10/07/24. On 10/08/24 I stated I never got confirmation and was moving forward with filing a complaint. 10/08/24 Refined concrete responded with a confirmation Still currently waiting for the ACH transfer to come through to my account.

  Business Response

  Date: 10/09/2024

  ***** ******* reached out to us in July about his project. ***** obtained the funding from his bank for the project in September that he was waiting on and submitted his deposit and signed the contract at that point. 
  
  
  We visited with ***** on the project site the week of September 25th to walk the property and mark out the area for the building and ***** utility locating. ***** had a strong odor of Marijuana on him and thanked us for being out there because “sometimes he worries”.
  
  
  It was communicated to ***** while on site that we were waiting on confirmation from the concrete plant regarding scheduling as it would take ten trucks to be on site. We also noted to ***** that we were waiting on the scheduling and availability of a concrete pump truck to service the project. 
  
  
  We communicated with ***** on October 4th that we would not be able to start the project until the last week of October, first week of November due to availability of both redi-mix services and concrete pumping services. The contract that was signed by ***** stated “ESTIMATED START DATE FIRST WEEK OF OCTOBER. WEATHER & REDI-MIX DEPENDENT.”
  
  
  We tried to phone ***** after the email we provided on October 4th but ***** did not pick up our call.
  
  
  ***** then emailed us on October 5th by disparaging us with claims of taking advantage of him. ***** went on to point out our faith and use that as leverage that we were in the wrong in the matter. ***** went on to tell us that he’s been in the construction industry for eighteen years which lead him to believe he was being taken advantage of. With ******* eighteen years of experience, it should be understandable that schedules change in construction and the price of materials increase, just like everything else currently:  
  
  
  The contract provided an estimated start date with the included “eta would be dependent on redi-mix availability”. 
  
  
  Rather than answer our call and talk through the project delay, ***** decided to email us on October 5th stating that he was going to file a complaint with the attorney general and BBB.
  
  
  With that being said, the contract did in fact state that the deposit was non-refundable for this very reason. We’ve wasted time, money and energy on ******* project only to receive threats and a BBB complaint.
  
  
  Refined Concrete returned ******* deposit on 10/08/24. It was also communicated to ***** that it could take up to a week and a half being a ACH transfer. 
  
  
  We’re grateful that we were able to go against the contract and return ******* deposit. As a small business, we strive for customer service but there’s always two sides to every coin. We’re not going to be portrayed as a business that was taking advantage of a customer due to a three week project delay in the busiest time of the year. 

  Customer Answer

  Date: 10/11/2024

   I am rejecting this response because:
  
  
  Based on the information previously supplied and to provide additional information.
  
  A deposit of $17,500 was paid to Refined Concrete on 09/03/24. Refined gave a start date to begin the project on 10/01/24. However, in a separate email it was said a middle of September start date was possible.
  
  After the deposit was received, I was unable to reach this company by phone. I received an email that his phone "was lost" and email was the only form of communication. (my first red flag).
  
  After several attempts to get Refined to our home to mark the spot for the pad I had to offer specific dates for him to choose one to come over. After telling me he was available on a certain date, I asked what time he wanted to meet. His response was I will get ahold of you tomorrow. (2nd red flag).
  
  On Sept 26, he came to lay out the garage for ***** to mark with a new start date of 10/07/24. It was a concern to me because he marked the area with string and not the "white flags and/or white paint" ***** recommends using to mark the work area.  (3rd red flag).
  
  On 10/05 I was emailed stating now it would be the first week of November (4th red flag). When at my house 09/26/24 Refined said he did not like to pour concrete in November due to the fluctuations in weather. Since this job is seasonally dependent if the job could not be completed in early November Refined Concrete would have my money until next year.
  
  With the latest change I requested written confirmation from the concrete company that the trucks had actually been requested/reserved. It was after I asked for written confirmation Refined agreed to return my deposit. I was told the refund would be requested first thing on 10/07/24 and I would be emailed the confirmation the request had been made.
  
  10/08/24 I emailed Refined because I had not received the confirmation email of the refund. I was told the email "did not go through" for the request and that is why I didn't receive a confirmation email (5th red flag). After I had already filed the complaint with BBB I was informed by Refined that the refund had been issued and it would take 7-10 business days until received.
  
  I find it extremely difficult to believe any reputable company would not return a deposit for work that was never started (6th red flag).
  In my 18 years’ experience in the residential and commercial construction industry if a job had to be delayed because weather it usually is only delayed 1 time, not multiple times. This is Refined Concrete's profession so I find it really strange that they had so much trouble scheduling a job. (7th red flag)

  
  It is also my experience an estimate is usually given free of charge in hopes of getting the job. Refined has been out to my house for the original estimate and one time to mark for *****.
  
  
  It is disappointing the email response received from Refined. Instead of focusing on the project issues he instead focused on and interjected a fabricated story of my personal character that has nothing to do with the job he was hired do. When confronted with the truth Refined Concrete has tried to slander my name. The owner has gone as far as finding people I know to tell me "you know me and I(the owner of Refined Concrete) am not like that." Why is Refined Concrete so worried about clearing their name? I will never trust the owner of this company. He clearly took a job on he could not produce a result. He has lied and spun everything to be everyone and everything's fault but his own. This company has taken no responsibilities for their actions and continues to think they are in the right. 

  If you paid any amount of money to be put on a schedule, then to be told not once but multiple times your job has been postponed would you be ok with that? Would you be ok with having a deposit for a job now potentially be in someone's hands for months before starting? You never had intentions of starting my job. You make claims you lost money because of my job yet you never even broke ground on my project. So how did you lose any money? You had the job, I hired you. Yet you did nothing but give me false hope and ruin the excitement I had for this project.