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Business Profile

Event Design

Events By Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 25-Apr-2024
    Amount : $1000
    Services Committed: Decorate hall for a family event
    Nature of Dispute: We decided to use *****, who runs Events by Design, for a family event that was going to happen in November of 2024. We paid $1000 in advance as security deposit to reserve the date, our agreement was that we can get full refund two months prior to the event. Due to personal reasons we had to cancel the event. So we asked her to refund our money. After I shared that I need refund, she stopped picking up my calls and stopped responding to my messages.

    Business Tried to resolve: No, she sent a message stating that we can use $1000 for other services in the future, but because we notified her well in advance, I need full refund. After notifying her that I need refund, she is not responding at all to my calls and messages so I am not sure if she is someone who can be trusted for next event.

    Business Response

    Date: 08/06/2024

    When we book an event, we take a down payment of at least $1000 to secure the date. The deposit is non-refundable simply because we are reserving the date specifically for the client and because we had to buy material for their event.  We have had many requests for that date and some have been for 2x the amount of this clients event. They claim to have canceled for personal reasons but we called the Venue it is in fact still scheduled. They never canceled. They decided to find someone cheaper, which is fine. We explained to the client that the deposit was non-refundable and offered to give them a $1000 credit towards any future event  or any services that we offer. At first they were very reluctant. They even went as far as harassing  me and even threatening me. The wife and daughter came into my shop to discuss the matter. The daughter was very combative but finally settled down. They finally chose to have me make a cake and some cake pops for the event they supposedly canceled. 

     

Events By Design, LLC is NOT a BBB Accredited Business.

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