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Business Profile

Auto Services

Teter Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order was placed in the first week of January. I began discussing him with us the first week of December, however. I posted an order for an engine roughly $2800 and some other parts in which took him eight weeks to complete without giving me a projectedfinish time and he told me it was done six weeks in and then backtracked and then seven weeks in and then backtracked and then eight in he did not complete the order untill my bank called him after I tried to dispute the charge because I was receiving nothing and had spent $3500 almost . After finally receiving the motor, it came broken because he did not use proper shipping and shipped in a cardboard box wrapped in foam (A 100 pound engine would obviously break through that and it did, the engine came broken) anyone who has received one has likely done So based on the luck.After posting a review about said engine, he sent me a cease and desist notifying me that he will sue me for posting the review. (For $10,000, mainly to just get me to stop) Hes trying to scare me into silence after shipping me a Motor that broke in the mail because he was not able to use proper shipping (Which I paid for the shipping and wouldve gladly paid to have it put on a pallet so this did not happen.) I tried to go up there and get it multiple times, but he kept telling me it was not done after telling me it was done. Previous weeks and just needed shipped Im mainly wondering how he can silence me for posting a review this feels extremely wrong. I know his plan here is to just deter me financially Hes presenting a document that I never actually looked at because I agreed to the service over the phone and was sent a link to just sign blindly with no paperwork shown on that page. Likely a separate link, he told me to just sign basically agreeing to have work done. I was not aware I was agreeing to be silenced/sued if I posted a review. I doubt Id be getting sued if I posted a good review. Im sure he will try over this.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this place for service on my vehicles head they told me 4-6 weeks its been 8 months now and they are completely ignoring my calls and have taken $1100 and the prices keep on changing with no okay from me to keep adding more services

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/18/24 I placed an order for an engine build $2400 paying the remainder at pickup. I dropped off two cylinder heads September 12th paying $800 at time of drop off as 50% down was required. It is now 01/13/25 and I still have yet to receive the product I paid for or a refund. I asked for a refund of the services and my items returned to me back in December.

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my vehicle for an inspection and repair to this business on July 8, 2024. The car was supposedly inspected and quoted to require a clutch replacement at the price of $1150 for labor costs, plus the cost of parts. The shop wanted me to purchase a $1200 clutch for the vehicle. Prior to this date, I had a new clutch installed and communicated that to the shop. I was not convinced the car needed yet another clutch. However, in order to continue with my service, I was required to pay an $800 down payment before they would move forward with service. I purchased parts myself and shipped to the shop. Parts arrived July 16th. I called the shop the following day on 7/17, I was told they had not even touched my car since the car arrived. The shop began the labor on 7/22. After many hours of labor, they realized that they misdiagnosed the problem and found that the clutch was perfectly fine, as I had already insisted previously. After a second look, they realized that the rear passenger axle was disengaged from the rear differential and would need to be put back in properly. They removed the axle and found that some of the splines near the end of the axle had been sheared off, so they wanted to replace with a brand new part. The part arrived to the shop the week of 7/29. Service was not completed on the vehicle until 8/5. The technician who worked on my car admitted that he was feeling frustrated as he was not an expert in working on my make of vehicle, as the business advertises they are. I picked up the vehicle today, 8/6, and was charged a total of $2400 for the replacement of an axle. I was told that the extra labor costs were due to the axle not coming off the car correctly and it took them more time to get it out completely. It is my opinion that they decided the original quote was what they were going to receive in payment and they found reasons to upcharge the bill.

Teter Automotive is NOT a BBB Accredited Business.

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