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Business Profile

Accounting

The Dolins Group

Reviews

Customer Review Ratings

1/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromJennifer B

    Date: 05/23/2024

    1 star
    Horrible service. Kept messing up if I was married or not, no communication, took 3 weeks to do the simplest taxes. Then, waited for a bill for almost 2 months. They had never given me any information on charges beforehand. The bill was dated for the 30th but not sent to me until the 13th. No idea why it takes 2 weeks to email something. It took 2 requests for an itemized bill which was an absolute joke. They will scam you. They stated it took 2 billable hours in 3 weeks to do taxes it took me less than 30 minutes to double check. The whole purpose of hiring professionals was to get advice, which they were told ahead of time, and gave none. Absolute sham.
  • Review fromRobert S

    Date: 03/16/2023

    1 star
    Long time client, now departing. This firm is focused solely on 'ticking their corporate boxes' and THEIR routine. They are not interested at all in what you as the client request or desire. Numerous issues but here was the 'final straw': their annual client letter promised 10 day tax return completion if materials were submitted by January month end. We are now at 6 weeks and counting. Why? The *** approved some minor revised form in January, but their tax form vendor has not uploaded the form to their system yet. Both the staff accountant - AND THEIR MANAGING PARTNER ********************************* - refused to just use the ***-approved form to move things forward. Stated that so long as the return gets done by **** or some extended date, that should be good enough (note: we have no idea if we will be due a refund or not, so this has a potential adverse impact on us). Run, do not walk, from this firm!
  • Review fromAimee S

    Date: 01/08/2023

    1 star
    I'd like to make people aware of this company. I have used this company for both business and personal taxes. The first year was great, they charged a little high but reasonable and everything was done on time. The 2nd year. I reached out to the in January 2022 to start the taxes. Months went by with very little communication and the deadline passed and i was not notified that they asked for an extension. Again, very little contact. ********************* was my contact and when I would email she would be very vague in her responses. My taxes were filed in September and October finally. The bill they send me was $6000.00 more than the previous year. I have emailed and asked for explanations to this and the continue to have not contact. Other reviews state the same thing. I was referred to this company from my work neighbor and that's the only reason I went to them. I highly recommend not using this company regardless of their experience. They don't treat customers fairly and the communication with any of them is so poor. I rarely ever leave reviews but at this point they have caused so much extra stress that I want other businesses to know what they've done.

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