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Business Profile

Auto Warranty Plans

Endurance Warranty Services, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

About

Important information

  • Additional Info:
    Prior to filing a complaint with the Better Business Bureau, Endurance Warranty Services, LLC requests that you contact them to open a helpdesk ticket.  Please visit EWS Customer Assistance to contact the business directly or for immediate assistance to resolve your issue, please call us at (877) 284-8174.
  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Oregon Department of Justice/Endurance Warranty Services LLC - Assurance of Voluntary Compliance

    Following an investigation, The Oregon Department of Justice entered into an Assurance of Voluntary Compliance (a settlement) with Endurance Warranty Services LLC on 12/28/2022.  The settlement includes $550,000 in fines, requires an independent review process for all advertising direct toward Oregon residents, and bans Endurance from making unwanted phone solicitations in Oregon for the next five years. For more details, click here

About This Business

Endurance is a provider of vehicle service contracts, commonly referred to as "extended auto warranties", which provide repair coverage for your vehicle after the manufacturer’s car warranty expires.

Products and Services

Vehicle Service Contracts, Auto Warranty Plans, Auto Warranty Services, Auto Warranty Processing, Extended Warranty Contract Service Companies

Business Details

BBB File Opened:
3/14/2007
Business Started:
3/1/2006
Business Started Locally:
3/1/2006
Business Incorporated:
5/5/2006
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Endurance Wrnty
EWS
Endurance Direct
Business Management:
Mr. Justin Thomas, CEO
Mr. Nate Cizek, COO
Number of Employees:
400

Additional Contact Information

Principal Contacts
Mr. Nate Cizek, COO
Customer Contacts
Mr. Arshad Ali, Resolutions Manager
Additional Websites
Website 1

Additional Information

Refund and Exchange Policy
Endurance offers a 30-day Moneyback Guarantee which means customers may receive a full refund within the first 30 days of sale. After 30 days, the refund may be prorated according to each state's requirements.

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