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Business Profile

Collection Attorneys

Jay K. Levy & Associates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19th, 2022, I went online to my Citibank Account and discovered one of my accounts had been blocked. I called customer service, and all the information the representative could give me was the name of who placed the order: ************************************* ************. I than googled the phone number which gave me the rest of the information on this company.I called the company of the following dates and times, left messages, and have yet to date receive a response from them: August 19th - 8:12am, 11:41am, 4:11pm - August 22nd, 2:51pm - August 25th, 12:40pm I have NO idea who these people are, nor do I have ANY pending collections. My daughter, is a secondary on this account with me, she stated when at Pandemic time she had a small $75 balance with the *************** and they were the collection agency that took her to Court, where she explained then that she was out of work. She also stated that she has tried to call them, left messages, and has not received a response as well. She remains out of work, and was hospitalized in June underwent 2 surgeries, continue to be under the doctor's care, and this collection agency has yet to contact either of us.We DID NOT receive ANY communication from them at ANY point and time. We continue to be in a Pandemic, trying to recuperate, and THIS is how this company handles and is allowed to handle business and treat people?I have NO business with them. This is MY account: Citibank #****, I should have been notified of ANY actions on this account. Please assist me with resolution on this matter.

Jay K. Levy & Associates is NOT a BBB Accredited Business.

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