Complaints
Customer Complaints Summary
- 194 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********************************* I do not have a contract with The Bureaus, they did not provide me with the original contract as I requested.
Business Response
Date: 09/01/2023
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
Unfortunately, we were unable to conduct an investigation into this complaint because would need more information to identify the account such as: TBI account number, original account number, date of birth or last four digits of your social security number.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus, Inc. also expressly reserves all of its rights and defense.Customer Answer
Date: 09/07/2023
Complaint: 20529480
I am rejecting this response because:
I mailed original document to collection agency and you did not make a copy. Please help with my issue as they did not provide me with legally required documentation requested. My next complain will be to the CFPB.Sincerely,
*********************************Business Response
Date: 09/11/2023
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus, Inc. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have any sing contract we this company, because I have never done any type of business with them, please remove this item from my credit .Thank youBusiness Response
Date: 08/28/2023
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
Unfortunately, we were unable to conduct an investigation into this complaint because would need more information to identify the account such as: TBI account number, original account number, date of birth or last four digits of your social security number.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus, Inc. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 14, 2020 Amount $ ***** in collections Original creditor ************* I have never entered into a Contract of sales or credit with The Bureaus, Inc.The Bureaus Cannot and will not produce a copy of any contract with account # and amount.I have disputed this balance and account with their company many times but they still have it listed on my credit report as open. This account is not valid, and being that they cannot produce an actual contract of agreement with me, It needs to be removed from my credit report.I DO NOT OWE THE BUREAUS, *** any money in any amount. They have continued to harass me about this matter.Business Response
Date: 08/28/2023
Please accept this as our response to the complaint concerning file number *********, original account number ****************. The account was originally a ************* account opened on 04/30/2018.The last purchase on the account was in the amount of $72.73 on 04/07/2019. The last payment on the account was in the amount of $80.00 on 08/28/2019 the account charged off on 04/30/2020 in the amount of $2,805.35.
Attached to this response are the supporting documents provided to us by *************. The documents include the card member agreement, billing statements and a letter from ************* informing ***** ****** that account number **************** was sold to ******************** INVESTMENT GROUP PORTFOLIO NO 15 LLC.
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
The information we are providing meets the requirements based on the standard set by the 3rd, 4th, 8th, 9th and 10th Circuit Court cases which set the standard for debt validation under 15 USC ****g Sec. 809(b).Our investigation found the information you disputed to be accurate. We hope this answers your questions regarding this debt, however if you still require additional information, please feel free to contact us. We hope the enclosed verification documentation will bring a resolution to this dispute.
The credit information furnished by the Bureaus, *** meets the requirements set by the Fair Credit Reporting Act (FCRA), 15 U.S.C. ****, U.S. ****************** legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. For more information about Credit Reports, Scores, and the Fair Credit Reporting Act (FCRA) 15 U.S.C. ****, you can visit *************************************************************************.
Because you allege you are being harassed, we have updated our records to restrict calls and letters regarding this account.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus,***. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with ******************* of ****** I do not have a contract with The Bureaus, they did provide me with the original contract as I requested.Business Response
Date: 08/28/2023
Please accept this as our response to the complaint concerning file number *********, original account number ****************. The account was originally a First ************* of ***** account opened on 08/25/2016.The last purchase on the account was in the amount of $0.00 on 07/05/2019. The last payment on the account was in the amount of $25.00 on 06/14/2019 the account charged off on 01/31/2020 in the amount of $1,385.15.
Attached to this response are the supporting documents provided to us by First ************* of *****. The documents include the card member agreement, billing statements and a letter from First ************* of ***** informing *********************************** that account number **************** was sold to ******************** INVESTMENT GROUP PORTFOLIO NO 15 LLC.
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information. Also attached is a copy of the judgement entered in the County of Westchester on November 1, 2022.
The information we are providing meets the requirements based on the standard set by the 3rd, 4th, 8th, 9th and 10th Circuit Court cases which set the standard for debt validation under 15 USC ****g Sec.809(b). Our investigation found the information you disputed to be accurate. We hope this answers your questions regarding this debt,however if you still require additional information, please feel free to contact us. We hope the enclosed verification documentation will bring a resolution to this dispute.
The credit information furnished by the Bureaus, *** meets the requirements set by the Fair Credit Reporting Act (FCRA), 15 U.S.C. ****, U.S. ****************** legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. For more information about Credit Reports, Scores, and the Fair Credit Reporting Act (FCRA) 15 U.S.C. ****, you can visit *************************************************************************.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus,***. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for the debt linked to ******************* of ****** To clarify, I do not have any contractual agreement with The Bureaus ****************** They have not provided me with an original contract as requested.Business Response
Date: 08/25/2023
Please accept this as our response to the complaint concerning file number *********, original account number ****************. The account was originally a First ************* of ***** account opened on 01/03/2017. The last payment on the account was in the amount of $80.00 on 01/11/2019 the account charged off on 08/30/2019 in the amount of $1,884.53.
Attached to this response are the supporting documents provided to us by First ************* of *****. The documents include the card member agreement, billing statements and a letter from First ************* of ***** informing ***** ******* that account number **************** was sold to ******************** INVESTMENT GROUP PORTFOLIO NO 15 LLC.
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
The information we are providing meets the requirements based on the standard set by the 3rd, 4th, 8th, 9th and 10th Circuit Court cases which set the standard for debt validation under 15 USC ****g Sec.809(b). Our investigation found the information you disputed to be accurate. We hope this answers your questions regarding this debt, however if you still require additional information, please feel free to contact us. We hope the enclosed verification documentation will bring a resolution to this dispute.
The credit information furnished by the Bureaus, *** meets the requirements set by the Fair Credit Reporting Act (FCRA), 15 U.S.C. ****, U.S. ****************** legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. For more information about Credit Reports, Scores, and the Fair Credit Reporting Act (FCRA) 15 U.S.C. ****, you can visit *************************************************************************.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus,***. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not owe this debt to comenity bank. I never entered in a contract with the bureaus which is a collection agency. I sent a letter asking them to send a contract with my wet **************** never did.Please delete this account.Business Response
Date: 08/25/2023
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
Unfortunately, we were unable to conduct an investigation into this complaint because would need more information to identify the account such as: TBI account number, original account number, date of birth or last four digits of your social security number.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus, Inc. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable with this debt with ***************** I do not have a contract with ****************************** They did not provide me with the original contract as I requested.Business Response
Date: 08/23/2023
This complaint is not for our company. We do not have any affiliation with Midland Credit Management.Thank you,*********************The Bureaus, Inc.Initial Complaint
Date:08/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *********** NA. I do not have a contract with The Bureaus, they did not provide me with the original contract as requested.Business Response
Date: 08/21/2023
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
Unfortunately, we were unable to conduct an investigation into this complaint because would need more information to identify the account such as: TBI account number, original account number, date of birth or last four digits of your social security number.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus, Inc. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with **************** ***, I do not have a contract with THE BUREAUS, they did not provide me with the original contract as I requested.Business Response
Date: 08/21/2023
Please accept this as our response to the complaint concerning file number *********, original account number ****************. The account was originally a **************** ****** ******************** account opened on 04/26/2018.The last purchase on the account was in the amount of $14.47 on 07/13/2018. The last payment on the account was in the amount of $25.00 on 01/04/2019 the account charged off on 07/09/2019 in the amount of $502.22.
Attached to this response are the supporting documents provided to us by **************** ****** ********************. The documents include the card member agreement, billing statements and a letter from **************** ****** ******************** informing Loriangel ****** that account number **************** was sold to ******************** INVESTMENT GROUP PORTFOLIO NO 15 LLC.
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information. An original contract is not required validation information.
The credit information furnished by the Bureaus, *** meets the requirements set by the Fair Credit Reporting Act (FCRA), 15 U.S.C. ****, U.S. ****************** legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. For more information about Credit Reports, Scores, and the Fair Credit Reporting Act (FCRA) 15 U.S.C. ****, you can visit *************************************************************************.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus,***. also expressly reserves all of its rights and defense.Initial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with The Bureaus, Inc. I do not have a contract with The Bureaus, Inc. They did not provide me with the original contract as requested.Business Response
Date: 08/16/2023
Please accept this as our response to the complaint concerning file number *********, original account number ****************. The account was originally a ************ N.A. account opened on 05/02/2016.The last purchase on the account was in the amount of $39.95 on 03/05/2017. The last payment on the account was in the amount of $25.00 on 04/01/2017 the account charged off on 11/24/2017 in the amount of $1,086.86.
Attached to this response are the supporting documents provided to us by ************ N.A.. The documents include the card member agreement, billing statements and a letter from ************ N.A. informing ************************* that account number **************** was sold to ******************** INVESTMENT GROUP PORTFOLIO NO 15 LLC.
The federal debt collection rule requires debt collectors provide consumers with certain information about their debt, known as validation information.An original contract is not required as validation information.
The credit information furnished by the Bureaus, *** meets the requirements set by the Fair Credit Reporting Act (FCRA), 15 U.S.C. ****, U.S. ****************** legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. For more information about Credit Reports, Scores, and the Fair Credit Reporting Act (FCRA) 15 U.S.C. ****, you can visit *************************************************************************.
Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus,***. also expressly reserves all of its rights and defense.
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