Complaints

This profile includes complaints for Crate & Barrel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crate & Barrel

  1250 Techny Rd Northbrook, IL 60062-5419

• 

  Crate & Barrel

  40 Old Orchard Center Skokie, IL 60077

• 

  Crate & Barrel

  4999 Old Orchard Ctr # E20 Skokie, IL 60077-1450

• 

  Crate&Barrel

  24405 Cedar Rd. Lyndhurst, OH 44124

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  Crate & Barrel

  600 Silks Run Hallandale Beach, FL 33009-2569

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch and ottoman set from them in 2021 over a year ago and still hasnt been delivered. I called customer service and they just told me I need to wait longer. I was told I would get a call back from them the next day for an update and that was this past Tuesday we are now going into Friday. I asked to just cancel the order since I need furniture and would use that money to go buy another set. Then when asked to speak to someone higher up who can help escalate this ******* hangs up on me. This was over a $5,000 purchase that is a lot of money to not have the set for over a year and not be able to get a straight answer and at this point I just want my refund so I can have a couch already.

  Business Response

  Date: 11/15/2022

  We understand the customer's frustration and disappointment to be notified of an additional delay on the order. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. These are certainly challenging times. Our current global pandemic continues to affect the availability and sourcing of material, production delays due to social distancing and reduced staffing, transportation delays and lack of availability of shipping containers. All of these can affect the expected arrival of imported products. Our vendors are working hard under the conditions to keep up with demands and provide updates based on current supply chain expectations. We appreciate the continued patience of our customers during this unprecedented time. We are looking into canceling this with the vendor, and will contact once this has more information. (DW)

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18390259
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the ****** II Slipcover Bench Couch ($1899) on 9/14/22. The estimated date of delivery was "Late October." I have called and spoken to numerous Crate & Barrell customer service representatives about when this will be delivered and have been misled numerous times. For example, one representative told me it would be ready for delivery the next day. Another told me it would be 6 more weeks. Nobody knows where the couch is, geographically, and I am told they do not have the technology to be able to tell me. One customer service representative told me it was being shipped from across the country, but another told me it was being shipped from **************. I am in **********. One customer service representative continues to blame the "global pandemic." I reject that because I have ordered furniture from Restoration Hardware, Pottery Barn, ************** and other places and have received all of it timely. Crate & Barrell simply has a barrel of excuses that ring hollow, in order to kick the can down the road and attempt to justify the delays. Had I been told that the couch would not be delivered for 12 weeks, or whatever the truth is, I would not have committed and purchased it from Crate & Barrel. Their short delivery timeline is clearly meant to fraudulently induce customers to buying from them when comparing delivery timelines with other similar stores. If anyone else has had a similar experience, I would be **************** a class action lawsuit and engage in extensive discovery to get to the bottom of these bad corporate practices. I want my couch, transparency, and the truth.

  Business Response

  Date: 11/15/2022

  We understand the customer's frustration and disappointment to be notified of an additional delay on the order. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. These are certainly challenging times. Our current global pandemic continues to affect the availability and sourcing of material, production delays due to social distancing and reduced staffing, transportation delays and lack of availability of shipping containers. All of these can affect the expected arrival of imported products. Our vendors are working hard under the conditions to keep up with demands and provide updates based on current supply chain expectations. We appreciate the continued patience of our customers during this unprecedented time. Crate and Barrel credited back delivery fees and will compensate once successful delivery is made(DW)

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a light fixture on June 28th. I have continued to receive an automated email saying my item has been delayed monthly and that its expected to ship at the beginning of the following month. I did not receive an email update for October stating another delay or any communication at all, so I called customer service. They stated the item was expected mid October. When I did not receive a shipping notification or update, I called again. They said to expect the item between Oct 24th-Oct 31st. When I still hadnt received a shipping notification I called again. They said they received 45 of the light fixtures on the 29th and Id be updated on shipping as soon as it went out. Still NOTHING! I call AGAIN. They tell me they are contacting the warehouse and will get back to me via email. The response I get is the warehouse has no updated timeline and they have no information for me, but that I can call again next week for a status update. Are you serious?? For all Ive been told all month, you think thats an acceptable answer? And I have to keep calling to get any communication? Completely unacceptable. I want the item I ordered months ago, some legitimate answers, and better communication.

  Business Response

  Date: 11/15/2022

  We apologize for the delay as we know how frustrating these delays can be. We have left several messages with the customer regarding this matter, and we are working to get a resolution in place for them. - AW

• Initial Complaint

  Date:11/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So as part of Crate Barrel Order *********, we ordered this Vase(************************* White ***** Vase 20", SKU396584) on 05/24/2022 which is 6 months from now. And the delivery date has been postponed indefinitely without any explanation from crate and barrel. About 3 months ago, finally the vase is about to be ready however we soon got a call saying the vase was broken and we were promised that as a compensation, Crate&Barrel will have the vase ready as soon as possible and the person said it will be the following week. Everything sounds good so far however things starts going downhill ever since. We waited and waited but received no information on the delivery date and the Vase keeps getting postponed. We called couple times and we've all been told it will be ready for us very soon but none of the promises were true. We were a big fan of Crate and Barrel and have purchased a lot from the company but i think this time Crate and Barrel has failed us big time. First of all, the vase was broken by Crate and Barrel. Not only didn't Crate&Barrel fulfil the promise to give us the vase as soon as possible but just kept us waiting indefinitely without any explanation. If Crate and Barrel made a mistake(Breaking the vase in the first place and keeping us waiting indefinitely), we expect an explanation and a resolution which is to give us the vase as soon as possible. It has been more then 6 months.

  Business Response

  Date: 11/09/2022

  We have reached out the customer informing them that we are expediting the item to them at no cost.  It will ship out in the next and tracking will be sent to the customer as well. There was no additional cost for the expedited shipping.  Compensation was applied due to the delay and experience.(TW)

• Initial Complaint

  Date:11/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the Oceanside Section on May 3, 2022. Order #***********. The pieces were promised on 7/24, 7/31 and 8/23. I was charged on 5/3/2022 50% of the total ($3,253.61). Once July came along I did not receive any of the pieces. The first chaise I received was on 8/8/2022. I did not receive the second chaise until 9/2/2022. I still am missing the last piece which is the center of the sectional. I call every single day to ******* location, nothing. No updates. Finally I get in touch with corporate and someone named ****** A from ******** care emails me to inform me they changed vendors and that's the reason for the delay. If vendor's were changed, it will never be the same dye lot, or the same fill. The couch will not sit the same at all. I still don't have the middle piece of the section that was pushed back to mid/late October. I have already paid for something I don't even have. ******* blames it on Cranberry Warehouse- says no one to unload trucks. ********* said they don't even have the piece and they have no clue where it is. I have already paid $2,521.04. They keep telling me "any day now" this is more than 90 days past due. Crate and Barrel is not taking ANY action to help even locate the piece that I even said I would pick it up. At this point I have exhausted all my options without even any promise of compensation. Not to mention I have had to take off 2 days already from work for the delivery's that they said were only during the week-

  Business Response

  Date: 11/09/2022

  We apologize for the confusing information the customer has received.  Yes, we did switch vendors in the manufacturing of this sectional.  The vendor that is manufacturing the missing piece is the same vendor that manufactured the pieces the customer has in her possession so there will be no concern for dye lot or pieces matching up.

  Our warehouses are currently working understaffed and are experiencing a delay in unloading trucks by approximately four weeks.  We are updating our customers who's orders are affected by the delays.  Tracking shows that the warehouse is estimated to have this available to schedule for delivery in the next few days.

  Customer has been contacted with the name of a contact person who will follow the order until completion. (TW)

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18375392
  
  I am rejecting this response because:
  Unfortunately it has now been more than a few days- it has been one week and I still do not have a delivery date and I have not been offered any compensation. Crate and Barrel just admitted the piece is MISSING. Nothing was done to address the issue. I also have no proof of the fact that the vendor stayed the same. Crate and Barrel also claimed I was given free shipping but I was entitled to free shipping on ALL of the pieces after every single piece was PAST the guaranteed delivery date as per their terms and conditions. 
  Regards,
  
  ********************* *******

  Business Response

  Date: 11/18/2022

  The customer has been contacted a number of times and it has been agreed that compensation will be given.  There is documentation to this as well.  Our first form of compensation is always providing shipping at no charge which the customer has.  We have been open with the tracking that the final piece is waiting to unloaded from the trailer so we can schedule a delivery.  We have explained that the warehouses are working to unload all trailers at this time and are behind by several weeks due to the number of trailers arriving to the warehouse.  A personal contact associate is watching the order daily for the customer. (TW)

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18375392
  
  I am rejecting this response because: First of all- due to the fact that each piece of the sectional was delayed I was already awarded free shipping on each piece. That was already decided months ago... It's C&B policy. There has been no monetary amount in regards to compensation. I am not going to accept a promise of compensation when I am not even aware of what it is, certainly if it's not even money back. The piece is NOT in the trailer. I just spoke to a woman in ******** ** -named *********, the piece is not there it still is with the vendor. Crate and Barrel is now trying to coverup the fact that they cannot locate the piece of the sectional and they are lying. Also, the piece is now saying LATE DECEMBER DELIVERY. So on Nov 10th when TW claimed that it would "be available for delivery in a few days", she was wrong. She also claimed the warehouse was 4 weeks behind. Now the time had more than DOUBLED. SEE ATTACHED PHOTO
  
  UNACCEPTABLE!!!!!!!!!!!!!
  
  ********************* *******

  Business Response

  Date: 11/23/2022

  Again, we have been updating the customer daily on the information provided to us by the warehouses.  The piece in question is on a trailer in ********** to be unloaded.  The customer has been informed of the delays in unloading the influx of trailers to the warehouse.  Once the trailer is unloaded, the piece will be loaded onto a truck to deliver to the ********** warehouse.  The order has been updated to reflect the time period in which the estimated date of arrival to ********** is.  This inform has been provided to the customer. The is notation in the order from the ********** warehouse on this situation.  

  The delivery fee waiving is a customer service gesture for the situation with the order and not a company policy.  Additional compensation will be provided for the delays and inconvenience this has caused the customer and has been mentioned to the customer many times as well as notated in the order and our email communications as well as the phone conversation.  

  The customer was told that their order would be viewed daily for updated information and provided updates weekly.  At this time we are updating her daily per an email stating from her that she was expecting a daily update.  We are aware that she is contacting the store and the warehouse as well daily.  The warehouse in ********** does not yet have the piece in questions as was confirmed during my tracking of the piece.

  The customer is being assisted through many avenues given her daily communication with ************** the store, and the warehouse.  (TW)

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased $8000 worth of furniture, including two sectionals and a mirror. Our first sectional was estimated to arrive end of October. This got pushed to beginning of November with NO communication to us. Fine, nothing crazy. The date then got pushed to Mid November, once again we were never told. I called today 11/07/22 and was told that while the estimated arrival to the warehouse is possibly next week 11/14-11/18- the warehouse is now running AN ADDITIONAL 3-6 WEEKS behind THE ESTIMATED DATE THAT KEEPS BEING PUSHED BACK before anything can be done with the furniture. Why were we not given an update or told this until I called for an update? **************** higher *** dont know. Why does the website still state that if the product is ordered now that it is estimated to arrive in mid November? We now have NO couch and no one seems to have ANY idea what the status on our order is- besides saying that now there is an additional 3-6 week delay, on top of the continuous delays that we are experiencing with the date of arrival to the warehouse. The warehouse delay is NOT calculated in the estimated delivery- how DECEIVING. I offered to drive to receive our order from the warehouse to be told that while it MIGHT be there next week- it will take 3-6 weeks to unload before it can be ready for pickup or delivery!! WHY IS THIS NOT COMMUNICATED? WHY IS CRATE AND BARREL DECEIVING ONCE THEY HAVE YOUR MONEY? WE HAVE NO COUCH AND NO ANSWERS. BUYER BEWARE.

  Business Response

  Date: 11/22/2022

  We understand the customer's frustration and disappointment to be notified of an additional delay on the order. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. These are certainly challenging times. Our current global pandemic continues to affect the availability and sourcing of material, production delays due to social distancing and reduced staffing, transportation delays and lack of availability of shipping containers. All of these can affect the expected arrival of imported products. Our vendors are working hard under the conditions to keep up with demands and provide updates based on current supply chain expectations. We appreciate the continued patience of our customers during this unprecedented time. All delivery fees have been waived. Once there is a successful delivery we will offer compensation in the form of a gift card due to the extended delays. (DW)

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2 piece sectional on September 18th. The total was about 3.5 grand (put down about 2 grand so far). I'm currently working on a house **** and the couch was going to be one of the first items I would get. Unfortunately, this was not the case. I was very disappointed when hearing the couch wouldn't arrive until January. Later than I expected, but fine; I could wait on some updates. I was incredibly let down today when I received an email saying there had "been a delay" and the new estimate is now late March. Wow. It's ridiculous to have to wait so long after having already spent so much money and not being given a proper explanation for the delay. And the item is not refundable. I'm certain the couch will be great once it arrives but I have no idea when that day will come. Now I'm stuck and I have to hope that this is the last delay. Not holding my breath.

  Business Response

  Date: 11/08/2022

  We understand the customer's frustration and disappointment to be notified of an additional delay on the order. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. These are certainly challenging times. Our current global pandemic continues to affect the availability and sourcing of material, production delays due to social distancing and reduced staffing, transportation delays and lack of availability of shipping containers. All of these can affect the expected arrival of imported products. Our vendors are working hard under the conditions to keep up with demands and provide updates based on current supply chain expectations. We appreciate the continued patience of our customers during this unprecedented time. Crate and Barrel has refunded the delivery fee and will compensate once there is a successful delivery. (DW)

  Customer Answer

  Date: 11/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April ******************************************** September 2022 I learned the chest had been recalled (Order #*********). After several discussions with the CB2 team I agreed to have the chest picked up. I scheduled the pick up via phone, the date came and went, nobody came topick up the chest. On September 16th a 2nd team was deployed by CB2 to pick up the chest, this time without anyone confirming my avail or sending a confirmation. Unfortunately the team was sent to my old address in a different state. Again, I needed to contact CB2, this time ****** rescheduled my pickup for October 5th. On October 5th the chest was finally picked up. I receivedno documentation from CB2, no pickup confirmation, no information on when I would receivemy refund was provided until I called on October 13th. I was told byCarlos F my refund was issued on October 8, 2022 and thatrefunds can take between 3 to 5 business days to process. He suggested I reach out to PayPal and provided documentation. When I pointed out the documentation had no transaction number or mention of PayPal I receiveda rude response from ****************** October 20th I reached out again because 3 to 5 businessdays had passed, no refund was sent and PayPal had no record of any transaction. I spoke with ******** who told me it could take up to 30 days for PayPal to recognize the transaction and that I needed to contact PayPal.It's now been a month, I spoke with ****** on the phone today (11/5) and she said she would get back to me within 2 hours. I did not receive a call back. Nobody from CB2 can provide a transaction number and PayPal has no record of the refund. CB2 owes me1,025.36 for the recalled chest and the original delivery fee. I've been a customer of ********************** for almost 2 decades, I'm extremely disappointed.

  Business Response

  Date: 11/08/2022

  Crate and barrel will look into the matter and contact our customer. We apologize about the inconvenience, on our end the credit was issued 10/08/2022. We will have our financial team research the matter and contact with results. 

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18364664
  
  I am rejecting this response because:  I haven't received the refund for the recalled (and returned) item or the original white glove service.  I haven't received a call or email from Crate & Barrel and I still haven't been provided a PayPal transaction number.  I've attached a screenshot of my PayPal account showing no return. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/22/2022

  Crate and Barrel has responded to the customer, and we are sending a check to the mailing address she provided. 

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered about 5k worth of items on Aug 02nd, with an anticipated ship date of late August for one item, early September for the other. and early November for the last item. Item 3 was delayed until late January (which I was told a week after I ordered - so surely they knew before giving me the anticipated ship date???), so I cut my losses and canceled that item. Now ALL of my items are anticipated in late November early december. Every 2 weeks, they push out my anticipated delivery another 2 weeks, with no communication except through email. I chose cb2 over their competitors based on these anticipated ship dates and even signed up for their credit card program, and have nothing to show for it. Ive been making payments on time but they have not held up their end of the deal. Supply chain wise, Im not sure how the estimation can change every 2 weeks to just add another 2 weeks - seems theyre lying and covering their a**** to attract customers and then they immediately change the ship date. Im shocked because this is my first big girl purchase and I thought this was a reputable company.

  Business Response

  Date: 11/08/2022

  We understand the customer's frustration and disappointment to be notified of an additional delay on the order. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. These are certainly challenging times. Our current global pandemic continues to affect the availability and sourcing of material, production delays due to social distancing and reduced staffing, transportation delays and lack of availability of shipping containers. All of these can affect the expected arrival of imported products. Our vendors are working hard under the conditions to keep up with demands and provide updates based on current supply chain expectations. We appreciate the continued patience of our customers during this unprecedented time. Crate and barrel will credit back all delivery fees and compensate once a successful delivery is made.(DW)

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order items on March 22. Was told that the delivery would be local and given an ETA of about 3 months ago. My address did not change, but is no longer local according to the staff. So, I have to wait from movement of items from on storage to another which take weeks. Even tough delivery issue is on the store I have been told that I can not cancel my delivery due to two of the items been costume made. Supply chain and challenging times have nothing to do with purposefully or out of negligence misinforming customers...

  Business Response

  Date: 11/01/2022

  We understand the customer's frustration and disappointment to be notified of an additional delay on the order. Please know that we are doing our best to keep customers informed of any changes in the expected arrival of their backordered products. These are certainly challenging times. Our current global pandemic continues to affect the availability and sourcing of material, production delays due to social distancing and reduced staffing, transportation delays and lack of availability of shipping containers. All of these can affect the expected arrival of imported products. Our vendors are working hard under the conditions to keep up with demands and provide updates based on current supply chain expectations. We appreciate the continued patience of our customers during this unprecedented time. We have credited back the delivery fee and can discuss compensation for the delays upon a successful delivery. (DW)

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18336592
  
  I am rejecting this response because: Its the same response verbatim to all complaints! Which shows the business did not bother to fully read the complaint as I addressed the challenging times canned excuse given for bad service.  
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 11/02/2022

  Crate and Barrel will contact for delivery and compensate for time and inconveniences.