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Business Profile

Moving Companies

First Class Moving & Storage, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My belongings were picked up by the carriers on 7/2/23 with a verbal delivery estimate of 7/7/23. It is now 8/12/23 and I still dont have my things nor any proof that they are secure and still in possession of the movers. I have contacted the logistics company, Beyond Vanline who consistently report that they cannot get in touch with the carriers at all. At this point they have been in possession of my things for entirely too long with no communication nor any type of excuse beyond the long distance when in reality my residence in ********* and the one in ********** are only 373 miles away from one another. So far I have paid First Class $1,150 and will be required to pay that amount again upon, hopefully, the final delivery of my goods. On 8/3/23 the carriers reported to Beyond that delivery would occur in 3-5 days but that timeframe has elapsed and they are again unreachable. I have not heard from First Class since around 7/20/23.

    Business Response

    Date: 08/12/2023

    We are so sorry you encountered this situation, however we are not the company that provided service. There are a number of First Class Movers nationwide, many are not related to each other and none are related to us. This is easily verifiable information with license numbers, business addresses, etc. we have never worked with you nor have you been in any contact with us. Please remove this review and make sure it is assigned to the intended violating company. If you have any questions or wish to discuss this further, we can be reached seven days a week at **************. Thanks. 

First Class Moving & Storage, Inc. is BBB Accredited.

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