Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-25-22, after documented conversations with salesperson *****, I bought a one owner, ****** mile, 2009 Porsche 911 Turbo expecting normal wear and tear for age and mileage. I inquired specifically about any paint work done to the body and was told by ***** the car had no known paint work. I was unable to see the car in person and considered having a pre purchase inspection at my expense at a local Porsche dealership. ***** told me the car had already been inspected by their Rolls ***** and Bentley service department and there were no issues. Since Rolls ***** and Bentley are high end reputable brands I trusted their reps inspection and Karens expertise and proceeded with the purchase paying a total $109,391.37 plus $1950.00 shipping to my home in *****************, **. Upon arrival but before he unloaded the car from the truck the driver told my wife and me it looked to him like the car had been repainted. After it was unloaded it was also obvious to my wife and me it had been repainted. The next morning I had the car inspected at **************** in ***********, **. The first time seeing the car from 20ft away **** could tell the car was repainted. Closer inspection revealed excessive orange peel, dust and specks of dirt in the paint, fisheyes and paint masking tape lines. I then took the car to *********************** for inspection and the same paint findings were found in addition to obvious damage to underbody panels, missing front bumpers fasteners and wiring hanging under the car. Since my wife and I, the truck driver, the body shop owner and Porsche dealership can easily see the car had been repainted (plus the additional underbody issues) it was apparent to me the Rolls ***** and Bentley service department, ***** and possibly others were also aware but did not disclose the information to me. I would have otherwise not purchased this car. During a phone conversation with my representative, Steve Foley refused my request a refund and return of the car.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Range Range 5/17/22 with check engine light that came on two weeks after purchase. Took Range rover back and still awaiting parts to fix truck.

  Business Response

  Date: 09/29/2022

  We are happy to inform **************** that the parts are in. The Service Manager will call **************** today. **************** has the car and has been driving with the check engine light which is not harmful to the vehicle. We just need to get the Range Rover back at the dealership and provide **************** with a loaner vehicle so the parts can be replaced and the vehicle repaired. **********, the Service Manager, will be contacting *** ****** today.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A 2012 ROLLS ROYCE ***** FROM STEVE FOLEY ROLLS ROYCE ON ***************************************************************************. MY SALESPERSON WAS ***************************, CELL ************, OFFICE ************. I SENT HIM A TEXT ASKED SPECIFICALLY IF THERE WAS ANY DAMAGE TO THE **** LEATHER, HE RESPONDED NO BY TEXT. THE *** SHOWED SHOWED UP AND IT HAS SEVERE DAMAGE TO THE **** THAT WILL COST ME CLOSE TO $7000.00 I SPOKE WITH HIS MANAGER *******************, AND HE HAS IGNORED ALL MY PHONE CALL AND EMAILS. I AM ASKING THE BBB TO STEP IN AND BE MY VOICE, AND HOPEFULLY GET SOME HELP WITH THIS BILL.I AM ASKING FOR $4500 FROM STEVE FOLEY ROLLS ROYCE / CADILLAC.

  Business Response

  Date: 09/21/2022

  ************'****** purchased a 2012 Rolls-***** ***** and a two-year certified pre-owned warranty from Rolls-***** called Provenance. He paid $124,500 for the ***** and $10,000 for the warranty. Prior to the sale, the dealership performed over $10,000 to inspect and correct any mechanical issues. Since ************"****** was in ******, **., he sent an inspector to inspect the vehicle. He paid for the inspection and should have received an inspection report and still purchased the vehicle. The dashboard has normal wear and tear after 10 years of use in a warm climate where the sun can cause some harm. ************'****** received a great deal on a 10 year old Rolls-***** which he now expects it to be like new. 

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 18003729
  
  I am rejecting this response because:
  Steve Foley has yet to acknowledge that BEFORE I DID ANYTHING I CLEARLY ASKED THE SALESMAN, ******************* IN WRITING VIA TEXT, "HOW IS THE ***** attached is the text. His response was FINE. An out an out lie. I realize it's a ten-year-old car, that's why I am asking for $4500 on a $6700 Bill. And Foley is still giving pushback. The arrogance and denials are beyond reproach. 

  Yes, I hired a 3rd party to look at the car, only for the purpose of checking if it was ever smoked in, (my wife is allergic to any odors; cigarette, pet, cigar etc. and to test drive it because Foley said they did suspension work.) I had no reason to ask him to check anything else because I thought I was dealing with a reputable, honest Dealer. But their stance is clearly indicative of their plot to deceive and take advantage of an unknowing out of state buyer who just asked one question: how is the dash?  They're answer as you know was fine, it clearly was not.

  I ask for the BBB to be my voice here and send a message to Foley that it's not right to lie yet even in writing when asked a $6700.00 question. 

   

  Sincerely,

  
  
  *******************'******

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18003729
  
  I am rejecting this response because:

  Complaint: 18003729
  
  
  Steve Foley has yet to acknowledge that BEFORE I DID ANYTHING I CLEARLY ASKED THE SALESMAN, ******************* IN WRITING VIA TEXT, "HOW IS THE ***** attached is the text. His response was FINE. An out an out lie. I realize it's a ten-year-old car, that's why I am asking for $4500 on a $6700 Bill. And Foley is still giving pushback. The arrogance and denials are beyond reproach. 

  Yes, I hired a 3rd party to look at the car, only for the purpose of checking if it was ever smoked in, (my wife is allergic to any odors; cigarette, pet, cigar etc. and to test drive it because Foley said they did suspension work.) I had no reason to ask him to check anything else because I thought I was dealing with a reputable, honest Dealer. But their stance is clearly indicative of their plot to deceive and take advantage of an unknowing out of state buyer who just asked one question: how is the dash?  They're answer as you know was fine, it clearly was not.

  I ask for the BBB to be my voice here and send a message to Foley that it's not right to lie yet even in writing when asked a $6700.00 question. 

   

  Sincerely,

  
  
  *******************'******

  
  
  

  Business Response

  Date: 10/07/2022

  The Vehicle Inspection Checklist is required for the pre-owned warranty to inspect mechanical issues and safety related components. Above the signatures of the technician and Service Manager it states; This is a re-owned vehicle; no claim is made, implied or otherwise, that this vehicle is in new condition. 

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18003729
  
  I am rejecting this response because:

  I appreciate Foley's response; we can continue to go around and around. At the end of the day, it's a disagreement. I asked in writing about the dash, they responded "yes it's fine" as evidenced by the pictures, reports, it was not and is damaged.

  They keep referring to an inspector I had check the car for odors and drivability. What that person has to do with an in-writing response from they're representative is still perplexing to me. 

  I am asking now for 2k instead of the $4500 to resolve this matter, my faith will be restored in Foley's concern about customer service and the Rolls ************************ is no way that they have no culpability here.

  I will be happy and satisfied if they pay me the $2000 and we all move on, but I am not hopeful.

  Thanks, and Regards

  
  Sincerely,
  
  *******************'******