We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Machinery

Alan Ross Machinery Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Machinery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 12, 2024 I ordered and purchased what was supposed to be a used electrical magnet system for the front of my Bobcat. When I received the shipment only half of it was there I immediately called my sales person. The sales person tried to find me Parts to make it work was unable to. **** said I wanted to return it. He said he could not authorize that. I waited two days. I then called back and talked to an individual who stated he was *****************, the owner. He immediately told me this will be a short conversation in youre not gonna like the outcome we will not take the item back , I tried to explain or ask that I had 30 days according to my receipt to return it and he said no. I have emails stating that I want to return it right away. It has not been taken out of the shipping crate. I am not having buyers remorse as I have contacted ***** equipment and they have the complete system That I can purchase from them. I understand that I wouldve had to pay the shipping and maybe even a restocking fee. The company of **** machinery was absolutely not willing to work with me.

    Business Response

    Date: 02/29/2024

    ***** was quoted and invoiced on an industrial lifting electromagnet. The electromagnet was provided to ***** as quoted and invoiced. After receipt of the magnet ***** realized he no means of providing power the electromagnet. Seller offered to quote a generator for this purpose. Meanwhile ***** located a competing option he felt was a better fit and requested ****** accept the return of the magnet. In addition to other terms and conditions in Seller's quotes and invoices, ***** agreed and accepted that AT SELLER'S SOLE DISCRETION the Seller may accept returns or repair of new machinery in case of manufacturer defect. The defect at issue is *****'s decision-making and not Seller's machine. ***** was reminded of this several times at this point is harassing Seller's staff. Now Buyer is making false and defamatory claims against Seller in public forums like BBB, etc, claims which may be actionable if Buyer persists in trying to injure Seller's reputation. Seller will not accept this equipment for return for these and other reasons. Seller reserves the right to amend and add to this response in the future.

Alan Ross Machinery Corp is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.