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Business Profile

Pizza

Malnati Organization Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Malnati Organization Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Malnati Organization Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tastes of Chicago continues to barrage me with unsolicited **** mailings that I have repeatedly asked them to stop. This may seem like a minor item but I am in the process of correcting some identity issues, and mailings of this nature only increases my risk. I find Tastes of Chicago unresponsive, unprofessional and frankly underwhelming. I have attached the latest **** mailing.

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lou Malnati Pizza recently revised their rewards program, which they certainly have the right to do. I had accumulated a large number of points prior to the change. The new program had the effect of devaluing the points I had accumulated. The two items that I would use these points to buy with were devalued by 30 % and 37.5%. I feel they should have converted these points in the new system to maintain the same buying power they had before the change. I received an online chat reply that they had the right to change the program at any time. I mailed a note to the Chief Operating Officer, but received no reply.

    • Initial Complaint

      Date:12/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/5 at 2:10pm I placed an online order (#******) for 6 deep dish pizzas. They shipped via ***** 12/6 with tracking #************. ***** states it was delivered at the very end of their shift at 6:55pm on 12/9. I have a driveway alarm and 11 security cameras on my property, 5 of which face the driveway. ***** never delivered the package. I filed multiple claims with ***** about the mess up but it's screaming into the void. I called ************** following the tagline "Problem with your delivery? Contact and we'll make it right". I spoke with a **** **** who was very understanding. She commented that it should have arrived even before the 9th, but regardless would reship. I was extremely thankful and she said I'd get a notification on the shipping. I waited and that notification never came. I called back 12/12. She had typed my email wrong so forwarded the new tracking - #************. With all the prior problems with ***** this package was redirected to the local *****/Kinkos in my city to ensure it wasn't "misplaced". It was not ready for pickup until late in the evening on 12/16. The pizzas were no longer frozen, moisture melted and the sauce mixture dripped onto my pants. Also, only 5 pizzas, not 6, were reshipped. In short, the pizzas were trash. I called ************** and spoke with a ****. He listened and stated that based on the situation he was certain I'd be refunded. I was to get a call back the next day (12/16). At 6:30pm on 12/16 I still hadn't heard anything so I called back. This time I spoke to a *****. I relayed the situation. ***** messaged her manager. I was told no refund was possible because the package was redirected to ***** (which wasn't apparently possible but happened). I also shared I was missing a pizza. She offered to refund the missing pizza but not the garbage order. I pushed back. She spoke again to the manager. This time stating I'd receive a full refund and to expect it 5-7 business days later. I've received no full refund.

    • Initial Complaint

      Date:11/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning,The short history is they stole from me and I will not do business with them again. I have asked them to stop directly, I have not done business with them in about 11 months, I have unsubscribed many times and yet again today I had to unsubscribe yet again. I want them to lose my information and forget I ever ************ regards,*** ****

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/17/2022 I placed 4 individual Tastes of Chicago food orders, based on the direction of the customer serice agent that was assisting me. This was to ensure that the bonus offer would apply to each order. The offer was to recieve a $25 dollar coupon per each order over $125 to be applied to future orders from this vendor before 1/31/23. My first order was for $201.23 including tax .I then ordered 3 more separate items 2 of which were $133.64 each and one that was $131.99. I did recieved one $25 coupon for the order totaling $201.23 soon after the order was placed via email. I was told that I should expect 3 additional $25 coupons totaling $75 as well. As I had not recieved the additional 3 $25 coupons I called the next day and I was told to "just be patient".Upon that advice I waited until 12/28/22 and called customer service and spoke to ***. *** took the information and gave the problem to ************************* to review. **** sent me an email stating that she called me ( I never recieved a call) and that she reviewed my account and saw that I was issued the $20 coupon (it was actually $25). She said the $25 coupon code was not put in by the customer service rep at the time of my order and that she corrected my 3 orders and applied the code to the outstanding 3 $25 coupons. I called again today and was told to contact **** again who obviously did not follow thru as she said she did. As I now only have 21 days to use the 3 coupons I woud like to 1) receive them along with a replacement for the one I recieved, 2) have them all have an extended expiration date of March 31, 2023 . The other option would be to recieve a $100 check for the 4 $25 coupons. I will gladly destroy the 1 $25 coupon in my possession. My confirmation numbers are: ******, ******, ****** and ******. I can provide documentation if needed.

    • Initial Complaint

      Date:01/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered online from Lou Malnati's *************, ** location for delivery to ************, **; my 7th order.I had built up my points from orders (196) and wanted free order of bruscheta (150 points.)Upon checkout, and with my debit card already charged for a $32 xl pizza, there was no free bruscheta.I called Buff Gr store and got connected to an absolutely spaced-out, drunk or high girl. She proceded 3 times to refer to me as "*****", not *****. She also proceded to keep saying, "I am ordering your "tiramasu", not bruscheta. I don't believe they sound alike, and my annunciation is just fine.I cancelled order, demanded full refund back to my card and an email to confirm cancelled order..nothing.HELP.

    • Initial Complaint

      Date:12/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received as a gift from a friend two pizzas and a cookie. This order was over $80 paid by my friend. I do not want to get her involved so I have tried on numerous occasions by phone and email. I have called 8 times. Been on hold at times for 45 minutes. Left my number for a call back 3-4 times. No return call. Emailed with no reply. I just want my friends credit card to be reimbursed as the pizzas arrived wet and room temperature and the cookie crushed as well as the pizzas. Apparently I live too far away for these to arrive in safe condition. I threw them out as they had meat on them and I dare not eat them. I do have pictures of the box, pizzas and cookie. I called once I received the box with absolutely no reply. My last email I told them I would contact BBB if I did not hear from them by this am. So here I am. Sadly FYI There was no gift card from my friend so I happened to be talking to her and asked if I had received the pizzas ???????

    Malnati Organization Inc. is NOT a BBB Accredited Business.

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