Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greens of Glendale **************************** changed property management companies during the Sept/Oct 2022 timeframe, but the homeowners were not notified timely. My October assessment was taken out of my bank account per the online banking auto pay I've had set up for years. Real Manage, the property manager being left, turned that money over to Property Corporation of America, but Property Corp did not apply that to my account. I have made numerous phone calls and sent emails, as well as provided proof of that payment being withdrawn from my account, not being applied by Real Manage and NOT being applied by Property Corp as it should have been. Property Corp states that Real Manage did turn over funds but did not provide an accounting of how they should have been applied. The *** board has done nothing, Property Corp has done nothing and the attorney for Greens of Glendale Lakes states that it is incumbent upon the management company, NOT the homeowner to resolve how these funds were applied. (copy attached). I am simply looking for my $205.63 to be refunded. I'm attaching copies of the cancelled online bill payment, the ledger from Real Manage showing they did not apply $205.63 to my October assessment and the opinion of the Greens of Glendale Lakes attorney. I've spent far more than $205 in time and aggravation up to this point but since we sold our home in this community in January, 2023, we are no longer homeowners and the property manager and the *** board have provided absolutely no communication. This should be an easy win, but without responses from the people who are supposed to be representing the homeowner, I have no other options to pursue getting back what is mine. I find it incredible that this company has made no effort to right the situation. Thank you very much for your help with this.

  Business Response

  Date: 04/11/2023

  Mr. and ************* are aware that the association NEVER recieived their funds from the prior management.  This was communicated over-and-over to these former homeowners.

  The board disucssed this issue at it's last meeting and decided that it would issue the refund is these homeowners provided their actual bank statement, redacted as necessary, but showing the actual transaction from their account on September 30th.  This was requested, but, to date, we have been provided with only a cut-and-paste that does not provide enough evidence.  

  Once the prooer evidence is received, we will refund the balance.

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19919342
  
  I am rejecting this response because:

  I am providing the bank statement as requested.  Will select approved once the refund is received by:

   

  *********************

  *******************************************

  ****, **  65714

   

  Thank you.

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/22/2023

  Nows that Mr. and ************* have FINALLY provided the proper requested information, the associaton will process a refund check to them.  All checks are prepared on Thursdays and are signed on Fridays.  Depending on the timing, the post office collection will be Friday or Saturday of next week.  Therefore, Mr. and ************* can expect to receive the payment on or about May 2nd.

  We will consider this case as closed.

• Initial Complaint

  Date:01/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Corporation of America messed up my assessment account. I own 2 units in the Saratoga condominium association in ********************** for almost 20 years. Since I bought the units I had paid the association through automatic payments. I never had a problem until 12/5/22 I got a letter in the mail saying that I didnt pay the assessment on one of my units for the full year of 2022 and that I owed not only the money for the assessment but also late fees(attached below). I got all the bank statements and I tried to show to the property manager all my bank statements and explain that this is a big mistake on their end. She called ***********************(president of Property Corporation of America)and put him on speaker, I explained to him that I never signed a paper to stop the auto payments. I told him that anyway I will pay the assessment but I am not paying for the late fees because that isnt my mistake. He insisted that I have to pay the full amount because "its my fault that I didn't check my bank statement". I tried to have a hearing with the ******************** ***** of ********** I wrote a email to them on Thursday that week and I asked for an in person hearing so all the evidence from both sides can be brought to the table however when I didn't hear anything back I went to the property manager and she told me that the board of directors had a meeting on Saturday and that they decided to remove 3 months of the late fees without informing me. I asked if she sent the check I left on her desk and she showed me the check was still sitting on her desk because her boss *********************** didnt want to accept it (attached below). The time was running out because on the letter(attached below) is a deadline so I went back to the office and I told her that I am paying the full amount. I paid $4,270.25 (Im including the copy of the check). From this amount $3,852.00 is the assessment amount for the unit and $418.25 is the late fees and other charges that I want refunded.

  Business Response

  Date: 01/06/2023

  ************ is a landlord and a business person.  The *** auto-withdrawal for his condo assessments on one of the units was stopped as of last *******.  When he did not pay them by check, he received a detailed quarterly statement sent electronically.  Of course, he used the defense that he never received any of them and claims to never look at his bank statements.  So, he owed the monthly assessment for the entire year of 2022 and was finally sent a 30-day notice, which begins legal proceedings for a condo association. 

  ************ protested.  His emails were provided to the board, who discussed the situation in closed session.  ********* agreed to a compromise by removing the $25.00 monthly late fee for ******* to March.  They said that this is their final decision and ************ was informed of it.  So, this is where we are with this.  If the entire amount on the 30-day notice, less $75.00 in late fees, is not paid in full, we will have no choice but to turn this over to legal counsel.  There is nothing else that our company or the Board can do.  

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18693972
  
  I am rejecting this response because:

  I want straight answers.

  1. Why was *** auto withdraw  stopped on January 2022 only for one of my two units when theyre both being withdrawled from the same account? What was different?

  2. I want to see my signature where I authorized them to stop the *** withdrawal for that certain account.

  3. What took Property corporation of America so long to notice me since they stopped collecting the payment from January to December?

  4. The same way they reached me in December they shouldve reached out to me in January. They have all my information on file from mailing address to email to phone number.

  5. I want to see the quarterly statement that they claim they noticed me, because I never got any of those.

  6. I delivered by hand the check they were asking for with the full amount on December 22nd (attached in my first post). And now Im asking for a refund for the late fees and other charges which I dont deserve to pay.

  7. From what I see from their response, the real attention since this situation started is to turn this over to the legal counsel because ************** silver and the company he owns makes more money like that.

  Business Response

  Date: 01/09/2023

  Dear BBB:

  There is no need to continue to volley with ***** owner.  He owes a year's worth of assessments.  Everything has been decided by the ***** of ********* and their decision is final.  I have no ability to do anything but to comply.  Further, I resent his slander that I am making money off of him.

  As far as I am concerned, this case is closed.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18693972
  
  I am rejecting this response because:
  

  As you can see I never got answers from the questions Ive been asking since the beginning 1)Why they stopped the *** auto payments withdrawal? 2)Why only for that unit and not for the other one and what was the difference? 3)I want to see my signature stating I authorized them to stop the auto payment withdrawal for that unit (which doesnt exist)  I had the assessment *** auto payment withdrawn for both units for 20 years and I didnt have any issues until January 2022 when Property Corporation of America decided to stop withdrawing the assessment on one of the units. About ***** of ********* decision I can explain to you: I asked the board to have a hearing about this issue. I waited a week and went to the office to ask what happened with my hearing request and Property Manager told me that ***** had an Election Meeting and they made their decision (without me and knowing the facts on my end). On that meeting there was a Property Corporation of America representative but they never notified me to be there. They made the decision without knowing the facts, they never notified me for that decision, they never left any details on paper to let me know. That was a mouth to mouth decision. Because of this serious work from the ***** of ********* I am here with you and asking questions and I havent gotten any answers yet. In addition, the assessment wasnt paid for a full year because 1. They stopped the *** auto withdrawal without reason 2. They never tried to fix their mistake for a full year 3. They never tried to notify me until December 5th.  Id also like to add that I have paid the full amount they were looking for and now I am here with you and I am looking for a reimbursement of $418.25 which includes late fees and other charges that I never deserved to pay.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/12/2023

  This iwill be my **** response.  ********* heard all of the facts and made a final determination that they would give him a credit for three months' of late fees--a total of $75.00.  That is what he gets.

  End of discussion.

  Customer Answer

  Date: 01/15/2023

   
  Complaint: 18693972
  
  Dear BBB, Since the beginning when this situation started I have been asking questions and I never got answers. I thought that if I requested a ***** of ********* hearing I was going to get some answers. That never happened and I never got any answers not only for that but for the decision that was made without me. How can the board have a meeting about my situation when I'm not even present?I am here with you gentlemen of BBB and I am asking you to help get these answers for me. I am not going to stop asking until I get the answers.
  1. Why did they stop the *** auto assessment withdrawal? 
  2. Why didn't they notice me since they stopped that?
  3. Why only on that specific unit and not on the other unit, what was the difference? 
  4. What took them so long from January till December to notice me? Why didnt they notice me until December 5th?
  5. I want to see my signature that I authorized them to stop the *** auto payment withdrawal. 
  If Property Corporation of America and specifically ********************* doesnt have the answers they have to reimburse me my money of $418.25 which includes late fees and other charges that they charged me for their mistake. Why should I pay for ***************************** mistakes?
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/19/2023

  The complainant, ************, received a 30-day notice for non-payment of assessments for a year!!  He has paid the full amount and the board agreed to credit him back or refund him three months' of late fees, which totals $75.00.  There is nothing further to discuss as the board's decision was final, and that was conveyed to this owner more than once.   

  We wish to have this closed, as the answer will be the same each time and we would prefer to not waste anymore of our staff time on this non-issue.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported water leaking from an exterior wall into my basement on Oct. 17 to my landlady. She said she reported it to this property association. I heard nothing for six weeks. I sent multiple follow up calls, emails and texts. The association refuses to come out this entire week to even look at the damage. Someone from there came out last Friday and said he rang the doorbell and left. He never called me or the owner to say he was there. I did not hear the doorbell but it can't be heard throughout the whole unit. However, he knows how to reach the owner and never contacted her. He also had my email from prior correspondence. I asked the association multiple times to call the owner and asked the owner to call them. Today the owner sent me emails from the association in which they were personally attacking me for complaining about their failure to ever come out and view the damage. They also claimed today (Monday, Nov. 21) that they cannot come out at all this week when this is an emergency issue. I went through a similar ordeal starting last June when it took months to get a ceiling repair due to their improperly maintained roof.

  Business Response

  Date: 11/22/2022

  This complainant is a tenant in a condo association that we manage.  Generally, our contractual relationship is with the owner, her landlord.  Here are the issues:

  First, to put things in perspective, there is a small crack in the townhome's basement foundation wall.  When it rains hard, there is apparently a small leak through the crack.  Nothing major and nothing of any life-safety situation.  Nor will the basement be inundated wuth water by this crack.  In addition, she claims that it has been going on for several months, but nothing was ever reported by her until recently.

  Second, the owner did not contact us many times, as was stated.  When the tenant called here, we directly honored her request and our project manager set up a specific date and time--Friday, November 18th at 2:00 p.m.  Our Project Manager was there at the stated time and rang her doorbell several times, but there was no answer, so he left.  As a note, the tenant has a Ring doorbell where it rings on her cell phone, so she can see and hear whomever is at the door.  She then called our office on the emergency line on Saturday afternoon stating that no one came.  When my project manager returned her call, she rudely screamed at him and told him that he should have called when he got there.  She then called the emergency line again and left a rude message about the same thing.  She then sent rude emails to both her landlord and me over the next two days, at one point accusing me of "conspirancy and collusion" with her landlord to not fix the leak.  I stopped communicating with her at that point and told her that I would only deal with the owner, as specified in the law.  During that time, she demanded that someone come back immediately.  I informed her that this is a short week and that it would have to be the week after.  That is not acceptable to her, which is why she is filing this complaint with the BBB.

  Again, to emphasize, this is a small leak through a concrete foundation wall that is not even reaching the basement floor or doing any damage.  It is not a health and safety issue, either.  As she waited for five months to report it, she didn't really believe that it was serious.  We agree to follow up t look at it next week, but we told her that it would now have to be with the owner there, as her rude demeanour is not welcome.

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18447418
  
  I am rejecting this response because nearly everything in his response is provably false and he CONTINUES to refuse to repair the wall damage that is causing the basement flooding.

  1) I never said this problem began five months ago. I said I reported it to my landlady on Oct. 17. The attached emails PROVE that she reported it to the association that same day and prove that he lied to you in his response when he claimed it was only just reported.

  2) Neither he nor his employee **** (who handles repairs) nor ANYONE from this association has EVER come to look at the property to determine the scope of the damage. Yet he claims it is one small crack when nobody has even come to inspect it. 

  3) There is basement flooding due to the improperly maintained exterior wall and their refusal to schedule ANY time to see it. Neither Mr. ****** nor his employee **** nor anyone from the association EVER scheduled with the owner to see the property, which is proven by the emails. Only after I finally called **** myself (which I'm not supposed to have to do) did he say he would come. I told the owner to speak to him and coordinate to meet him at the property. They never spoke or met at the property. I did not hear the doorbell so did not know he was at the property. I asked both of them to call eachother and I left Mr. ****** a message to call the owner and deal with this issue. Instead, he sent me a series of nasty emails and called me a "moron."

  4) Mr. ****** continues to refuse to have anyone out to view the damage and get it repaired. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/02/2022

  To Whom It May **************** shan't waste my time defending lies.  First off, ***************************** already knows that we are not to deal with her, as she is a tenant in a condo property that we manage.  We will now only deal with the owner.

  She knows that we were there at the scheduled time, but she refused to answer the door.  It had nothing to do with her hearing it.  She has a Ring doorbell that is on her phone, so she knew that we were there, pictures and all.

  Because she called both my project manager and me and was quite vulgar toward us, we told her that we would only meet with her landlord and would go only accompanied by her.  That is whay she has not heard back from us.

  As for my calling her a 'moron', she is also lying about that.  What I said was in writing to her, so I have direct evidence of what transpired.  I never called her any names and was certainly more professional than she.

  Again, as she is not an owner, she has no stake in this association and no standing to even file a complaint, so I won't waste any more time being insulted and abused by her vulgar language.  The crack in the foundation is quite small, and we will deal with it when we can schedule an appointment with the owner, and preferably without her there.

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18447418
  
  I am rejecting this response because he continues to refuse to coordinate a time with the owner to view the wall cracks and get the wall repaired. He has NEVER coordinated with the owner to see the wall or get it repaired. Moreover his responses are deceptive and slanderous. The BBB should hold this man accountable for communicating with the owner to repair the wall in my rental unit. That is the ONLY acceptable response from him. Please do not forward me any further messages from him that disparage and slander me. He will have to deal with the owner on this matter.