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Business Profile

Publishers Directory

Prime Publishing LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Refund was issued.

    Still not certain that my mother wasn't tricked by the online website into signing for something she thought was free.

    But have no direct evidence of it.


    Sincerely,

    *************************

    Business Response

    Date: 02/27/2024

    At the daughters request, we have issued a full refund for the $59 and $10 charges for an annual subscription to the award-winning crochet magazine and knitting magazine published by our company. A review of our records indicates the mother did indeed provide her credit card, name and address on January 29, 2024. Her subscription has been cancelled.

    Thank you.

    *********************** (she/her)
    Director, Editorial Operations
    *************************************
    Prime Publishing LLC
    ***************************************************************

  • Initial Complaint

    Date:05/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a survey that I thought was from ******. I supposedly won a prize but had to enter card number to pay for shipping. I then was charged $145.00. Later that week I was charged $149.00 and then $85.00. I notified my bank and they reversed the charges. I later received two deliveries of medical supplements I never ordered. Today I was charged $99.95 from somewhere in *********. Since I canceled my original card it did not clear. I sent emails to Prime Publishing but my only response was more emails with more offers. I. see others have had the same issues. I don't know how they get away with using numerous businesses to promote these surveys. Thank you

    Business Response

    Date: 05/02/2023

    We are a publisher of cooking and crafting content.  Most of our ads are placed programmatically by ******* If the customer can provide us with more details we can possibly assist, but more than likely she will need to contact the advertiser directly.  In most cases we dont sell the ads directly. They are placed programmatically by firms like *******  

    We dont sell gift cards, medical supplements or the like. We also dont even accept credit cards for our free advertising supported websites. We are sorry we cant assist.  She needs to contact the merchant.  Seems like she provided her credit card to buy something. We are not the seller.  Maybe she can call her bank.  

  • Initial Complaint

    Date:01/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18709952

    I am rejecting this response because:Please do not close this case. See attached screenshots. Although Prime Publishing claims they have unsubscribed me from all messages, I am STILL receiving daily messages from a subscription I have clicked to unsubscribe from multiple times. 

    Sincerely,

    *****************

    Business Response

    Date: 01/10/2023

    The consumer subscribed to three free email crochet newsletters and one general crafting newsletter on October 6, 2022.  They unsubscribed on their own from Hooked on Crochet on 1/9/23.  The consumer was still subscribed to two other crochet newsletters and Quick and Easy Crafts, our ************** newsletter.  

    Upon receipt of this complaint we unsubscribed the consumer on 1/10/23 from the 3 lists we show them active on.  Thank you for allowing us to quickly resolve this matter. 

    Our contact form on our website and in all email newsletters is the fastest way for us to assist a consumer.  Any consumer who contacts us by noon on a business day gets a response by 5pm.  Thank you. 

    ***********************

    Director, Editorial Operations

    Prime Publishing LLC

    *************************************

    Business Response

    Date: 01/19/2023

    Are you able to forward me a copy of the screenshot from the consumer?  That will enable me to track down where the email they are receiving is being sent from, so that I can get with the appropriate team to confirm the person has, indeed, been unsubscribed fully.  If you could provide the consumer's email address with the copy of that screenshot, that would be most helpful.

     

    Thank you.

    *********************** (she/her)
    Director,Editorial Operations
    *************************************
    Prime Publishing LLC
    3400 ***********
    **********,** 60062
    ************ Direct |************ Fax

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:11/09/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never signed up for this company and getting bombarded with E-Mails that I can't Unsubscribe from.Please someone make them stop... Never do business with this company.

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged$49. for a gold membership to I like crochet. I never authorized.i tried calling and no one available.sent numerous emails and no response.

Prime Publishing LLC is NOT a BBB Accredited Business.

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