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Business Profile

Storage

The Lock UP Self Storage - Northbrook Willow Rd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Lock UP Self Storage was informed in January February, March and then again in August that my storage unit had a serious water issues and was damaging my property.They did nothing to assist me until I started having health issues as black mold formed in my storage unit #G14 . I was told by manageres of storage facilities that since I had repeatedly infrmed them that the unit was leaking water that the owness to repair or fix is ion the company that I was leasing the space from. I repeatedly asked for the name of their insurance company and it appears they have no insurance company and are self insuring. The manager *********************** threatened multiple times and canceled my lease when I requested to know the name of the insurance carrier and requested to be paid for my claim which was approximately $8500. The $8500 was only for property damage and does not include all the additional medical and therapy I sought due to damages to my body from the black mold. The Lock UP Self storage canceled my lease as ************************* threatened that he would do and I was locked out of my storage for several days and unable to conduct business or have access to my personal items. The employees also opened and diverted my mail thatI had received at the location.I do not want my name to be in any public document regarding this please.

The Lock UP Self Storage - Northbrook Willow Rd is NOT a BBB Accredited Business.

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