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Business Profile

Veterinarian

A Gentle Goodbye Veterinary Hospice

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested agency " A Gentle Goodbye" to perform an in home euthanasia of my sick dog. A non-clinical intake person(******) asked the approximate weight of my dog of which I estimated(~30 pounds due to sudden ascities, but my dog was recently and consistently ***** pounds at his vet). She never said that it would be used to calculate drug dosages, should be most accurate or to check with my vet for the most recent weight. The "vet" arrived and explained that there would be 2 injections. I have had other dogs put to sleep so I am familiar with the proper procedure. She pulled out a large 20ml syringe, already prefilled with approx 5ml of fluid. She then proceeded to place what I now know as the "shotblocker" on my dog's back. I was prepared for her to use that to gently grasp a tuft of skin to perform a subcutaneous injection of sedative. That would normally be 1 of 2 accepted and conventional methods of delivering the drugs for euthanasia(SC and IV or IV and IV). Instead she thrust the needle of the large syringe into the back muscle of my dog who had been finally laying comfortable in his bed. She then proceeded to push the fluid as hard and as fast as she could into my dog's muscle. As my dog immediately was in excruciating pain and terror, trying to get up and away from her I said to her "what are you doing?!?!?!?!?" By then it was too late. My dog was in severe pain and fear for the last 10 minutes of his life because of this protocol. According to the clinical record I have since obtained, the volume of fluid she injected into his tiny muscle was 4.3ml. This is way too much volume for even the largest muscle in a human, let alone a dying 22 pound dog. She also lacked the critical thinking skills to see that the dog did not weigh what the non-clinical intake person had reported and adjust the dose. Never the less, exceedingly too much volume for any intramuscular injection-human or most certainly canine of any size! I have more but no more spaces

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