Complaints

This profile includes complaints for KNB Motors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KNB Motors Inc

  401 W North Ave Northlake, IL 60164

  
• 

  KNB Motors Inc

  401 W North Ave Northlake, IL 60164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23497428
  
  I am rejecting this response because they have not sent proof of this when asked. and I have spoken to them to get updates on the status, as it is now almost 120 days and I still don't have tags, and they stated they will can and get back with me, which they have not. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/07/2025

  We file all paperwork with Vitu for plates and to register out of state customer. Please let me know if you have any other questions.

   

  Thanks

  

  Business Response

  Date: 07/11/2025

  Hello, attached is the email history where we have been in communication with Ms. ******* She was provided an additional 90 day temp tag on 06/23/2025 while she awaits for her plates to be sent to her from the state. 

  Please feel free to reach out with any additional questions or concerns. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23497428
  
  I am rejecting this response because: it was not till after I submitted the complaint and contacted the IL state Police that the starter to give me information. The ***** police issued me a temporary plate. And they are investigating why this was not completed with in 20 days. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ************************************************************ about the condition of jeep the tires all very bad condition. Got delivered with 2 pretty much flat tires no paper work about the sale they asked me to lie ti the lending company ***. Didnt get me a 90 day permit upon deliver instead it came after complaining. The vehicle check engine light came on day two has approx 19 codes at the time from the brakes to the thermostat. The soft top wasnt on right and water was sitting in the back of vehicle the soft top was also damaged oil not changed nor maintenance done to vehicle I asked pointed ? Is the vehicle serviced, does it have A/C was it well taken care of, does it run good I asked them to do a service as carfax said it wasnt done they assure me that it had been and that every vehicle goes through an inspection thats a lie oil was black sludgy and filter clogged black and in bypass. And bought it in feb received it I. March I still as of the time of this complaint t have not received title after numerous text and calls emails to dealer. Talked to the title clerk was supposed to call me back next day havent heard anything back and tag exp on 6/2/25 after that cant drive also reported all damages to dealer the day of delivery.vetoes driver even left called and was assured someone would. E reaching out yet here we all end of may no title no calls to me lending company dont care and after 6/2.25 I wont be able to drive. I dont believe the BBB will do anything rbh as BBB ratings can be purchased as it is a paid member ship but figured it was worth a shot I guess we will see

  

  Business Response

  Date: 05/27/2025

  All vehicles are sold as is as shown. Customer have the option of having the cars inspected with mobile services or taken to OEM dealer. As for the plates I did speak with **** our L&T manager and she said that some documents have gone back and for with the state and that she has sent out additional doc to be notarized and sent back to us. This does happen on occasion with out of state deals. I did make sure that **** is on top of this.  

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23343284
  
  I am rejecting this response because:
  
  Sincerely,

  I am filing this complaint regarding the fraudulent and illegal sale of a 2018 Chevrolet Tahoe by *** ( formerly operating under a different name due to prior license issues). I purchased the vehicle on December 6, 2024, and it was delivered to me on December 18, 2024. To date, over six months later, neither I nor the lender has received a valid title for the vehicle.
  
  
  It is illegal to sell a vehicle without a title. I have confirmed with both the South Carolina DMVin personand through a Carfax investigation (which I paid for) that there is no registration or title transfer associated with this vehicle. The title is still in the name of the original owner: a police department.
  
  
  The dealership coached me into providing false information to the lender in order to secure financing, despite my clear discomfort. They falsely claimed that the South Carolina DMV was responsible for the delay in registration, which I have verified is untrue. The vehicle was also falsely advertised and arrived in significantly worse condition than described, ultimately becoming inoperable within 30 days.
  
  
  The car has since been stolen, impounded, and declared abandoned due to lack of registration or proof of ownership. This situation has caused me substantial financial loss, emotional distress, and damage to my credit.
  
  
  I am requesting the following:
  
  
  The dealership repurchase the vehicle from the lender and remove all obligations from my name.
  A full refund of my down payment, any payments made on the loan, and all fees I have incurred related to this fraudulent transaction.
  
  
  
  
  This dealership has demonstrated a clear pattern of deception and misconduct, and I respectfully request urgent attention and resolution to this matter.
  
  
  Sincerely,
  ****** ******
  
  
  
  ****** ******

  ithin 30 days of having the vehicle. All the warning lights came on on the vehicle and it had several mechanical issues. I took it to a ********* dealership and was told it needed at least $2500 in repairs before they could diagnose the real proble I contacted KNB motors. They told me to send them the estimate and I never heard anything back and I haven't heard anything since I also paid them registration fees and they said they would get the car registered in the state of ************** and my tags will be mailed to me six months later I still have no tags and no registration paperwork. My lending bank has no title and has requested a title and still has not received a title. I feel KNB motors has committed auto fraud breach of contract and failure to register the vehicle at this point I would just like the bank to revoke the loan, KNB motors to take the car back and the loan out of my name as I've already had to buy another vehicle.

  

  Business Response

  Date: 05/19/2025

  We have spoke to this customer on a number of occasions and have explained to the customer that there was no third row option or center counsel that comes with this car. It was also not advertised as having these additional items. We go through a third party for all registration and unfortunately at times the state where the vehicle is being registered is slower that we would like or the customer would like. In the case of registration it is out of our hands at times for how long it takes. I did explain to the customer that we do not pay for outside repairs and that if she would like she can bring it here and I would happy to try and do repairs at cost. 

  

  Business Response

  Date: 06/07/2025

  We have spoke to this customer on a number of occasions. We have explained to her that we are unable to register the vehicle with the state without proof of paid property tax.  According to the bank and the customer this car has also been totaled with her insurance company. We do still need to get the registration complete so that her insurance company can pay off her loan, but can not with out her providing proof on paid property tax as required by SC. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23343284
  
  I am rejecting this response because; 

  
  
  When I purchased the vehicle from the dealership, I was informed during the sales and financing process that the dealership would handle all aspects of registration on my behalf. I paid the registration fees directly to the dealer as part of the transaction, and I was told that my permanent tags would be mailed to me. At no point during the sale or thereafter was I informed by the dealership that I would need to separately pay South Carolina property taxes in order to complete the registration process.
  
  
  Neither the dealership nor the lender ever notified me that unpaid property taxes were delaying the registration. The only information I received from the lender was that they had not received the vehicles title and were actively attempting to contact the dealership without success. At no time did the dealership reach out to advise me of any outstanding tax obligations or suggest that this was the cause of the delay. Had I been informed, I would have promptly paid the taxes and ensured the vehicle was registered without delay.
  
  
  Regarding the vehicles status, my insurance provider did not total the car. Instead, they canceled the claim due to their inability to determine the extent of damage caused by the theft versus the significant pre-existing damage that existed prior. As a result, I am receiving no reimbursement from the insurance company.
  
  
  The lender has since taken possession of the vehicle. I no longer have it in my possession due to the dealerships failure to fulfill their responsibility to secure the title and complete the registration process, despite receiving payment for those services. When I last spoke with the dealership, I was assured that my tags would be mailed within 90 days. After that, I received no further communication, and my subsequent attempts to reach out were ignored. When I did contact them regarding mechanical issues with the vehicle, registration or title matters were never brought up. Eventually, all communication from the dealership ceased.
  
  
  I have phone records confirming that I never received calls from the dealership and no emails indicating any attempt to reach out. I have retained documentation supporting all of the above statements.
  
  
  Sincerely, 

  ****** ******

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23293925
  
  I am rejecting this response because:

  By the business own admission and by the Bill of Lading from the trucking service the windshield was broken before it was shipped. When I saw the crack on the video it was after the shipped denied they broke it. Then I went back and looked at the video. You can see a mark. However from 5 feet away on a *********************************************************** a chip and very difficult to see unless you are looking for it. The business has admitted to the crack by alluding that I said I saw it on their video. Further  Illinois state law requires windshield to be free from cracks and any obstructions to the windshield. This should have been done before the car was offered for sale or delivered. Secondly the dealer claims the do safety inspections. I have asked several times to see the written report of the safety inspection. I was told by their ** that they do not keep written records. So I should take their word for it? If there is one I would live to see it. Second had there been a safety inspection the hole being bored into the lower control arm by the broken lowering bolt would have been identified and the broken suspension lowering bolts would have been plainly visible. Also the fact that the car was leaning to the passenger side by more than 1" would have tipped of any competent mechanic.  Now as I was informed yesterday they delivered me the car with two bad tires. On was dated from 2008 17 years old it is cracking in the tread and a serious safety hazard. The rear tire on the right is 12 years old and its date is 2013. This company advertises it does strict safety inspection. Would anyone reading this put their family in a vehicle with 17 year old tires? After doing a bit of digging on this company I see that they have many issues with selling very dangerous and deficient cars. Here is a link to their yelp reviews. ********************************************************************************************  The company is banking on the fact that I am in a suburb of ******* and that they can get away with this shoddy practice do to distance. I bought this car believing that a company with a Better Business logo on their website would be an ethical business. However, they shipped me the car and did not disclose these deficiencies putting my life my families life and other motorist at risk of serious injury and possible death.  They need to pay for the repairs which now will include two rear tires I wish to request these amounts

   

  Windshield factory OEM $1200

  Suspension work lowering bolt and lower control arm  $2,600

  Two ner rear tires $850

   

  Total repairs to make this vehicle safe is $4,650. 

   

  In closing I have to laugh at them even mentioning I could bring the car back. They know and as he said on the phone that is not a practice option. Besides repairs by the same company that says a car with a broken suspension 17 year old tires and a cracked windshield is safe. Is not a shop I would trust. Please look at their reviews. 

   

  
  Sincerely,
  
  **** **********

  to serious safety issues, including potential loss of control, uneven tire wear, and difficulty aligning the vehicle. In severe cases, the wheel and hub assembly may disconnect from the chassis. "They are taking the position that this is AS IS sale. But IL, state laws require them to safety inspect all vehicles and keep a written record. I want them to send me a check for the Bill I will have to pay to make this car safe to drive. I want them to pay for the repair for the windshield that they knew was cracked before they shipped it.I repeatedly asked for the shippers info and a bill of lading I did not get the "real" bill of lading until the car arrived in ********, **********. That bill of lading detailed the damage on the car that they were trying to ******* my opinion this is interstate fraud. Very deceptive business. 

  

  Business Response

  Date: 05/07/2025

  We did a full video walk around with this customer on this 2005 ***** Corvette. I have spoke with this customer and he stated that he did see that the windshield did have a crack when the video walk around was done. We also did have this car in the shop for an inspection and the car had no issues that need to be addressed. This car has 46k miles but is over 20 years old and is in great condition for the year. I did offer to have the customer bring the car here so that we can see if we can help and the customer declined.  

  

  Business Response

  Date: 05/12/2025

  This is a 20 year old Corvette with only 46k Miles. I would love to sell every car as if it is brand new, but if the customer was expecting a new car than that is what he should of bought. Instead he bought a 20 year old low mile Corvette supposedly found a bad bushing on a control that I can inspect because he is out of state. The car is sold AS is AS Shown and that is the documentation that he signed.

   

  Eugene 

   

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23293925
  I AM NOT EXPECTING A "New Car" I am expecting what they promise one their website a Safe car. Can Mr. ****** exp[lain how 17 year old tires are acceptable? How a broken suspension is acceptable ? Have a cracked windshield is acceptable? Is this the "Stringent " safety inspection that they have no record of ever doing? Is this the kind of company the BBB endorses ?  Mr. ******  I did not expect a new vehicle but I do expect one that would not kill me , my family and other motorist. Where is your "safety" inspection report? 17 year old tires? Broken Suspension. Not bushing my friend but lower control arm and 4 Bolts see the receipt?   HERE IS WHAT ****** SAYS.  
  When a lower control arm fails, it can lead to a variety of issues, including steering problems, uneven tire wear, and potentially even loss of control. In extreme cases, a failed control arm can cause the wheel to detach from the chassis, leading to a complete loss of control. 
  All one has to do is look at their Yelp reviews . This is not a reputable dealer and it is astonishing why the BBB would allow them to use the BBB logo right next to verbiage of a stringent safety inspection on all car . (except for a record of it.)
  The sent this car in an unsafe condition because I was out of state. and they feel it will be difficult for me to do anything about. 
  They need to do the right thing and pay for the tires, windshield and suspension repairs.  I am not asking for the detail they promised or anything cosmetic only the things they promised on their website. A safe car.   In short of this I request that the BBB do a comp[lete review of their prior complaints and the customer reviews they have on yelp. This is not a comp-any worth of a BBB recommendation.
  These issue actually transcend money and are very personnel since they have so little regard for the lives of their customers and public in general. 
  
  
  
  
  
  
  Sincerely,
  
  **** **********
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What was advertise is not what I received the company had Photoshop the vehicle and did not describe all the damages in writing and made false accusation that the vehicle is in running condition

  

  Business Response

  Date: 05/05/2025

  Two different people here offered this customer a full video walk around on this Hummer. We also post over 30 photos of this car on our website. The customer declined the video walk throughs multiple times. We offer this because the car is going some distance and we do not our customer surprised. The sales person **** also went over the car in detail to the customer over the phone since they declined the video walk around.  

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23244783
  
  I am rejecting this response because:

  I have not received a copy of the title, missouri registration paperwork or a tracking number that these documents have been sent to the State of Missouri. Its true they provided a 90 day drive away temporary plate for ******** but for ******** because of there delays I am in illegal territory not registering after 30 days following missouri requirements. 

  To transfer a vehicle title in ********, you'll need the original title with the back assignment filled out, an Application for Missouri Title and Registration, proof of insurance, and a Certificate of safety inspection. The seller must also sign the title, and the buyer needs to complete their portion of the form. You'll also need to pay the appropriate fees, including initial titling, state tax, and any late fees

  Important Considerations:
  30-Day Deadline:
  You have 30 days from the date of purchase to title and pay sales tax, according to the ****************************** (.gov). 
  Late Fees:
  There's a late titling fee of $25, and an additional $25 every 30 days after the first late fee, according to Skip. 
  

  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/28/2025

  This customer has been working with our L&T office.

  We are trying to register the information with his state.

  This can take up to 90 days and that is why we provided a ******************************************************* the meantime.

  The title goes to the bank that he financed with and not directly to the state or to the customer.

  I did speak with **** my L&T office manager and she has made sure that all the paper work has been processed correctly at this time. 
  
  Thanks,

  Eugene  

  

  Business Response

  Date: 04/29/2025

  The Title for this vehicle will not go to the state of MO is will go to the finance company that the loan is with. We have a process that we use for every one of our out of state customers same as we have for this customer. We unfortunately do not have direct access to plates for all US states and must go through this process in order to be able to help register vehicles in different states.

   

  Thanks

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23244783
  
  I am rejecting this response because: I do not understand how any lawful and state regulated business can operate without keeping proper documents and business records. At this point I have twelve days until my temporary expires, the department of motor vehicles has not received any paperwork from KNB Motors, neither has *********** Auto whom I have been in contact with for weeks. We're requesting evidentiary proof for documentation being sent to the **************************** in ******** for registration. There should be copies and tracking information not just a statement that everything is being handled. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23035205
  
  I am rejecting this response because:

  Instead of answering the question, they try to use deceptive wording and double talk to avoid the question. Here are the facts. Monday, March 3rd, I called as I was told, to request a replacement tag. I was promised, one was being sent to me, via ***************, overnight. Today is March 11th, and I still have not received the tag. The extended warranty was from ************ standard automotive network. I called them back in January, submitted my request in writing to cancel the warranty. They cancelled it and sent a check to KNB Motors. I asked why it was being sent to the dealer and not to the finance company (Consumer Portfolio) . I was told, because KNB Motors need to add their portion to it and send that to amount to Consumer portfolio. Gold standard stated the check, was cashed by KNB Motors February 20th. This was check # *****. As of today March 3rd, nothing was sent to Consumer Portfolio. Almost a month from when they cashed it. All I want is what I am entitle to, I tag and my $1800 so I can stop paying for a warranty that I don't have.
  
  Sincerely,
  
  ****** ******

  ty in which I no longer have, plus interest. Additional, I was given a 90 day tag, and was told to call a few days before it expires to request a replacement if my North Carolina tag has not arrived. I've called them March 3rd, and was told they would FedX one over night. I'm still waiting on that tag. Today is now March 7th, and my temporary tag is now expired and I have other transportation to work, so I'm taking a chance of getting a citation for driving this vehicle with an expired tag. When you **** everyone promised they'll get back to you but never do. The finance manager never returns calls, and when you're transferred to his line, you can't even leave a message because he keeps his voicemail full. Furthermore, I have no information as to when they sent this over to ******************. Several individuals was contacts via phone as well as text. Sales ****************** manager ****, and clerk ****.

  

  Business Response

  Date: 03/10/2025

  Hello in response to this complaint. We do not state to our customers that they have to take a warranty in order to be financed. We did explain to the customer that the financing that we were able to get him also included warranty coverage in his payment. As for the canceling of the warranty *** does not issue refunds he would have to cancel the warranty with the provided warranty company and sign a document to that effect. At that point they would issue a check to us and we would provide those funds to ***. Just for a point of matter the warranty provided to the customer does have day one coverage. We are in ******** and the customer is in ** we do try and get things processed when it comes to plates as soon as possible. We are in the process of getting the customer updated registration and tags. Please let me know if you have any additional questions. 

  

  Business Response

  Date: 03/31/2025

  Hello BBB,
  
  I am sorry that I have not been able to get back to you sooner. I was out of town. I just followed up with the issues that ****** expressed. The warranty that he requested cancelled has been cancelled and paid for at this time. As for his registration we are working with ** and getting the title and paperwork all cleared up. Our title clerk is very aware of this deal and is following up with the state to assure that this gets resolved asap. Please let me know if have any additional questions. 
  
  Thanks,
  ******

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23035205
  
  I am rejecting this response because:

  Complaint: 23035205
  
  I am rejecting this response because:
  KNB Motors keeps going back to CPS. (CPS) Consumer portfolio is the finance company. The warranty was with Gold Standard in which was cancel directly with them.. They mailed the check to *** in which they cashed back in Fab. To this date, *** has not sent the payment to CPS. In addition, the cover had a 45 day waiting period. Also 2 weeks ago, I talked with ***** and they have no record of any registration filed for this ****. Furthermore, KNB Motors knows the temporary tag that they placed on the car was only good for 90 days which EXPIRED Mar. 3rd. On several occasions, I've call to request a replacement, only to be told, they're sending one out. This has been since Mar. 3rd. Almost a month later. I am driving with an EXPIRED tag. Also, I just checked with Consumer Portfolio and they have not received anything from KNB Motors. Not one *****.

  
  Sincerely,
  
  ****** ******
  
  

  

  Business Response

  Date: 04/01/2025

  We have sent out a check to CPS for the cancellation of the refund. We needed to receive an affidavit of correction from the original dealer for the title. We have just received that and are submitting all the documentation as of today.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However,**** has not reached out to me to let me know he will reimburse me half the cost. I will follow up with **** to make sure this is going to happen. I appreciate KNB working with me. 
  Sincerely,
  ****** ******
  ****** ******a belt is loose. So I have to pay out of pocket to get all this fixed and I even bought an extended warranty. I am very upset and ****** the way *** and **** the sales guy does business.

  

  Business Response

  Date: 12/21/2024

  Hello Mrs. *************** have spoken to your sales person **** regarding the issues that you have brought up.

  **** has resent you the pictures of the car that we had posted that clearly show that this Police addition unit does not come with a center counsel. And the discerption online as well as the type of package the Police addition is there is no third row option.

  I do apologize for there not being any windshield washer fluid. If you can purchase a bottle of fluid and provide me a receipt I will Zelle you a refund. I do apologize for the inconvenience.

  As for the car being dirty on the outside when you received it, that is understandable being that the car was shipped from the ************ area to **************. Unfortunately there is little we can do to help with that.  

  

  Business Response

  Date: 12/23/2024

  I do understand that you have spoken with **** and that he has offered to reimburse you for a portion of this center counsel. I hope that this helps resolve your issue. This is certainly one of the issues that we can find our selves in when selling a car via pictures. **** did also provide you with a ******* sticker before the purchase of this car that shows that this car does come with captain seats. In any case I hope that **** working with you help resolve the issue.

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22712849
  
  I am rejecting this response because: 

  the pictures are not clear there is no middle console. In the description it was not said that there was no center console. I also feel the salespersons job is to provide details of the current condition of the vehicle. I explained to ****, the sales person, that I had never purchased a car online before or never purchased a police edition vehicle before. He did not provide any extra information for me. I was shocked when I received the vehicle with no middle console and free wires hanging out everywhere. Again, the pictures that were sent to me are not clear that there is no center console.   I feel that this is bad business not helping me to replace the center console when the information was not given to me   I also dont appreciate being blamed for this issue and saying it was up to me to do the research and find out everything about the car. I paid for my own Carfax report to get detailed maintenance and history on the vehicle. I feel that once the sale was made the dealership was done with me and the reason the salesman got so defensive and blamed me is because he knew he did not tell me the full condition of the car.  A car not having a center console is a major missing component of a vehicle and  the sales person should have warned me about. He also could have told me I could request videos and a walk-through of the vehicle and I did not know this because I had never bought a car online and expressed that to him. He was not very helpful and did not guide me in any direction and told me that everything with the car was fine. I am disappointed in the way this dealership does business and I cant believe they are still open. I was told I would receive a call back on Saturday and got no call back so I know that they are now not going to help me or not even going to try. I will never do business with this company again and I hope other buyers beware and do not get scammed by these unprofessional and unethical salesmen, if thats what you want to call them. 
  
  Sincerely,
  
  ****** ******