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Business Profile

Golf

BackSpin Golf, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2022

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Custom golf clubs were ordered and paid for on 2/5/22 for delivery within 6 to 8 weeks. Multiple texts, phone calls and visits were made to the business to resolve the issue. Now the phone number has been disconnected and no response from the owner of the business. We have gone to the ******** police, but they said that there was nothing that they could do on Oct 1 and the police officer was going to get back to us though we have not heard a word. The amount is $2200 and it was paid with a check for a 10% discount. Business owner is ***********************, *****. He has given us delivery dates and then we don't hear from him at all for weeks; no communication at all. He has multiple ****** complaints related to his business on their site.
  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 November 2021, I got a club fitting and purchased my son a set of custom TaylorMade Clubs.I have attached the receipt and fitting document.The Business told me that I would be contacted once they came in. I never heard from them again, so I stopped by the Establishment to check on my order on 11 March 2022 **** said that the delay was COVID-related and would have them shipped ASAP.I felt OK with the explanation, and I then purchased a set of clubs for myself on 11 March 2022. I have not received either set of clubs, and the owner promised a refund that had not happened. I will file a small-claims lawsuit against the owner if this is not resolved soon.
  • Initial Complaint

    Date:07/20/2022

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for golf clubs that I never received. I made contact with BackSpin Golf, and its owner, ***********************, multiple times. I was given multiple excuses for ten months, until I requested a refund. I was told that was fine, but then have spent the last six weeks getting the runaround from **** about the refund. He never gave me any proof that the clubs were ordered, or that the refund was processed.

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