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Business Profile

Hotels

Baymont Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I check on March 10 and I notice a very loud sound in my room. It was the toilet overrunning and making a loud noise. I went to the front and reported this loud noise to man working behind desk. The noise was so loud that I was unable to sleep. I was told that someone would come to my room the next day repair the toilet. I advise the Employees that the noise was so loud that I can&#**;t sleep. I have to stay in that room for three days before they move me to another room. They moved me from room 124 to room 125. I have been dealing with a man call-(*****). I was told that when I check out the hotel would give me one free night. and $55.00 refunded back to me.

    Business Response

    Date: 04/07/2025

    Ms. ******* *******,

         We apologize for the inconvenience that have caused you during your stay.  The front desk staff was able to accommodate you to a different room regarding the noice complaint.  unfortunately, due to the hotel policy we unable to process any refund at this time.

    Regards,

    ******* Cairo

  • Initial Complaint

    Date:01/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 25th of December they said I had to pay a $100 deposit that will go on my card when I checked out the hotel. I checked out the hotel on January 15 but never got my deposit back. I called the hotel to let them know and he said 5 business days so 6 days later I called and the manager hung up on me and I went to reviews and seen they never pay back people deposits. I went to the hotel in person and they lied to my face like they were going to refund the money back to my card and said it'll be on my card that day or the next morning but nothing was on card AGAIN! I called the next day at 1pm and told her it wasn't on my card and she said tomorrow morning but the next day I still didn't get a refund so I called and the man who hung up on me the first time answered and said it'll be on the card in 5 days which he said that when I called last week so they keep lying to me so I called again today and he lied and said he's about to speak to his manager and he'll call me back but he is the manager so they scam people out of $100 because they never give back our deposits. It's so childish how they keep lying and giving me the run around instead of doing what's right and giving me deposit back that they owe!

    Customer Answer

    Date: 01/31/2025

    To whom it may concern, 

                I was trying to figure out how to cancel my complaint do to the fact that the Baymont Hotel has finally made good with me by returning my deposit, so I'm no longer in distress or have grievance with the company. I want to thank you all for your time and assistance with me and my complaint. You are greatly appreciated!

    Thank You,                                                                                                         ******** ******

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to you to complain about the Baymont Inn & Suites of ******************, **. I had the unfortunate displeasure of staying at the hotel on the evening of October 28, 2023. During that time, I experienced several health and safety violations. Ranging from an unclean environment, which included black mold in the shower stall, a ***** shower head, filthy newspaper baskets without liners, plastic wrap covering the ceiling smoke detector, to prevent the alarm from going off, because the room smelt like marijuana, a blood-stained bedspread, and other issues.I attempted to contact their corporate offices, who in turn contacted the hotel manager to resolve this issue, but the manager only sent a standard apology response. I even responded to a survey that was sent to me and yet, nothing. I included pictures of everything I walked into, but they still have not refunded me the money I spent on the room. I am enclosing them in this letter to you as well. Please contact me to let me know how I can resolve the issue. I look forward to hearing from you soon.

    Customer Answer

    Date: 02/07/2024

    Dispute Resolution Department
    Better Business Bureau
      

    My name is ***********************, and I received a letter from you yesterday regarding the complaint that I made against The Baymont Inn in ********, **. Stating that it was officially closed as a "No Response" complaint. I wanted you to know that they recently reached out to me and refunded all my money from my overnight stay at their hotel.

    Thank you for your help in this matter, I doubt I would have resolved this without your help.

    Gratefully yours,

    ***********************

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/15/23, my husband and I embarked on a trip from our local airport (SCE) to St. Louis, MO with a layover in LaGuardia NY, booked on *************. When we arrived at the check in counter at SCE, a woman named ******** noticed that our return flight had an error. As you can see from the attachment entitled "airport screen," Priceline booked our return flight to have the second leg of the trip happening before the first leg, which is physically impossible. The only way we could change this was by having ******** find us a return flight one day later than we expected, meaning we had to rearrange our hotel and rental car bookings. The rental car company extended this without an issue or change in cost. The hotel, however, did not understand that this was an issue with Priceline and required us to pay the additonal night, which can be found in the attachment entitled, "receipt for last day." We figured once we got home, we would just contact Priceline directly, explain our situation and they would refund the last day's hotel stay, since it was their error. When speaking to a Priceline representative, however, they said they would have to get in touch with the hotel manager, who would have to approve the refund. We have contacted Priceline numerous times and they still have not been in contact with the hotel manager. This does not surprise me, due to the very unprofessional way in which the hotel was run. Of note, when we were sleeping at approximately 2:30am prior to checking out of the hotel, the hotel front desk overnight person called our room and demanded that we pay for the extra night, even though we were told by the person when we checked into the hotel that we could pay our bill at check out. We are seeking a refund in the amount of $92.43, which was charged to my husband's credit card when we checked out of the hotel, for the additional night that we were required to stay due to Priceline's error with our flight. Thank you.

    Business Response

    Date: 07/11/2023

    It the hotel policy to charge guest on a daily basis.  Any guest who wishes to extend their stay will be charge for the addtional stay.

    Customer Answer

    Date: 07/12/2023

    Complaint: ********



    I am rejecting this response because this was Priceline’s error and I would like a refund or will escalate this matter further. 







    Sincerely,



    **** *****

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