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Business Profile

Hotels

Welcome Suites

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Beth K

    Date: 02/19/2023

    I have requested to speak with the district or regional manager on more than one occasion without any response. I have gone to the hotel and I have sent an email explaining my issue, without any feedback. My husband booked this hotel for a week, but after being there only one night, he check out around 2 PM for multiple reasons. We have been told that while we paid for seven days and he stayed 1 night they will not give a refund. We even offered to pay for 2 nights, since he did not check out until the afternoon. The website states 24 hour cancellation notice. Yet the manager at this hotel said they do not have a cancellation policy, once you book a room and check in they do not offer a refund. I have contacted other hotels within this chain and they told me that you can cancel any time. Overall this seems like fraud and poor business practice to me.This hotel is filthy! The pool is completely empty. They are replacing the flooring which does look nice, however, it is the only nice looking thing in the hotel. My husbands room was dirty (potential blood on the broken TV stand, cigarette butts in the ** unit - of a non-smoking room), lots of hallway activity and noise, and ineffective Wi-Fi. Expectations were low due to the cost however, when they advertise Wi-Fi and a pool those are two things that you expect to at least be functioning. My husband needed to work here for the week and he could not due to the ineffective Wi-Fi. To top everything off a day or two after he left, he noticed he had a strange rash/bites on his torso and arms. We expect this to be bedbugs based off the research and information we have gathered.Overall this business practices fraudulent activity and offers a subpar hotel experience. Then to make it worse, they ignore requests to speak to higher level management. If this was the last place on earth, and you needed some shelter, it would be sufficient, but if you need any amenities or cleanliness go to the next hotel down the road.

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