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Business Profile

Photographer

Bellissimo Photograpy Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023, I had a photo session. I agreed to purchase a photo book. I paid as agreed 6 payments of $106 per month. The book was to be available for me after I completed my payments. I made my last payment in May 2024. I have made multiple e-mail attempts to contact Bellissimo to obtain my book. I would like my photos for a complete refund.

    Business Response

    Date: 12/31/2024

    Copy of email correspondence-


    Subject: My Sincere Apologies and Next Steps


    Hi *******,


    Happy New Years Eve! I wanted to take a moment to personally reach out regarding our recent communication with the Better Business Bureau. First and foremost, I want to sincerely apologize for any frustration or inconvenience caused. I take full responsibility for the oversight in our communication, especially during the busy holiday season. I truly regret that your last email got lost in the shufflethis is entirely on me.


    I recognize that weve had some back-and-forth trying to coordinate a time for you to pick up your album, and I completely understand how frustrating this must have been. The holidays added some chaos to our schedule, and unfortunately, I missed the ***** For that, I am truly sorry.


    To make things right, we would be happy to ship your album directly to you. Due to the sensitive nature of the images, we require a signature upon delivery to ensure it arrives safely into your hands. This is the reason we dont usually offer shipping, as many clients arent home during delivery hours, but we are more than happy to accommodate this for you.


    Additionally, in regards to a reimbursement, wed like to provide you with the digital files of not only your album but also your full Yes file as an apology for this situation. These high-resolution files come with full printing rights, and as you know, they hold a value of $3,000$4,000. However, we feel this is the right thing to do to ensure you feel valued and appreciated.


    Please know that I am deeply sorry for the frustration this experience has caused, and Im committed to making things right. Im here for you if you have any questions or concerns. Youre welcome to reach out directly via my personal cell at ************, our business phone at ************, or by replying to this email.


    Wishing you a safe and happy New Year, and I look forward to resolving this together.


    Warm regards,
    ***


Bellissimo Photograpy Studio is NOT a BBB Accredited Business.

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