Reviews

Review Details

• Review fromShawn M

  Date: 02/25/2024

  1 star
  A deeply concerning incident that occurred . My niece, who is a member of your establishment, had her routine waxing appointment scheduled, during which I accompanied her, as I have done previously without any issues.However, upon our arrival, we were met with an appalling display of unprofessionalism by your assistant manager, ********. She approached us and loudly proclaimed to my niece that I, her 52-year-old uncle, ******************, had allegedly made an employee uncomfortable during a previous visit. This accusation was entirely baseless, defaming and shocking to both my niece and myself.It is important to note that ******** was not present during my previous visits to the salon, during which I merely had a consultation regarding eyebrow care and purchased some products. At no point did I engage in any behavior that could reasonably be construed as inappropriate or discomforting to any staff member.********'s behavior was not only unprofessional but also deeply humiliating for my niece, who was left visibly embarrassed by her unfounded accusations. Furthermore, her demeanor seemed erratic, leading me to question her state of mind and fitness to serve as an assistant manager.******** responded with hostility, raising her voice and attempting to deflect responsibility by providing her business card. It was abundantly clear that her behavior warranted intervention from your corporate office.Moreover, this was witnessed by other patrons. One woman, seated nearby, expressed her disbelief at ********'s behavior and informed her that she would not be returning to the salon. This serves as a testament to the severity of the situation and the negative impact it had on both my niece and other customers.In light of this distressing experience, a formal apology from the CORPORATE OFFICE and ******** with a reassurance of steps taken to uphold the standards of professionalism and service that your brand represents. Sincerely,*************************, Ph.D

• Review fromNia S

  Date: 06/27/2023

  1 star
  This location is awful. I find it inexplicable that they would utilize a service pass without getting my permission. Making the consumer pay for a lack of communication on their end is wrong; an apology would be appropriate. Given that they committed fraud, I believe it is the customer's right to receive fair treatment and compensation. Additionally, I made an effort to manage this problem delicately, but they are making it appear like it is the responsibility of the other side. They had two days to get in touch with me. Given that I was informed the day the incident occurred that a manager would get in touch with me on Monday, there is no way it should have been left up to me to reach them. In conclusion, I do not approve of what happened and it is unfair to me as a paying customer. I believe that accepting this as a setback, apologizing for the error, and simply explaining in the future that only specific wax services are offered when someone is referred under the referral program would have been a preferable course of action. However, I am left to foot the bill for my mother's services, which are not my responsibility. I'm just returning to that facility to make a payment because I respect my mother and wanted her to get her first wax. However I think my mother or sister would have been willing to pay half off for her service if they had explained what they had just told me on the phone today.