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Business Profile

Apartments

Inland Residential Real Estate Services

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Inland Residential Real Estate Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After 3 years of residing at Cypress Pointe Apartments (an Inland Real Estate Investment Corporation property), my Wife and I met with *************************** (resident manager) at Cypress Pointe Apartments for move out on July 12, 2023. ************ assured us there were no documents which needed to be signed and no monies owed. ************ was provided a forwarding address and has all our contact information on file. 81 days later (10-01-2023) a letter was delivered to my desk from *********************** ******************* demanding payment of $612.83 with no details. I contacted *********************** and received a "detailed" breakdown for the amount. Unit **** was plagued with issues (unknown to prior to move in because ************ did not allow us to have a walk through inspection prior to move in) from bent and warped cabinetry to sordid mold and water damage. None of these issues were ever resolved over the entire three years we lived there. To be served with a collection notice after three years of residence - always paying on time - and no communication from either Cypress Pointe Apartments or Inland Real Estate Investment Corporation is too much.This is typical of the management style at Cypress Pointe Apartments and something must be done. I am also filing a complaint with the *********, ** Better Business Bureau against Inland Real Estate Investment Corporation. You are welcome to contact me at your convenience by any of the means listed below. Respectfully, *********************** ******************** **************

      Business Response

      Date: 05/09/2025

      Please attached response to complaint ID ********

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