Complaints
This profile includes complaints for Republic Bank of Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Revolve Finance Program Scammed me out of $4000.00! I want a full refund, now!I had no knowledge of Revolve Finance Program prior to it appearing on my bank statement.I notified Citibank, my banking institution, on or about September 10, 2022 of these fraudulent charges. Each attempt on my behalf to retrieve my $4000.00 by calling *********** has lead to a computerized, automated prompt for a 16 digit card number, which without, I was automatically disconnected. I am unable to provide any 16 digit card number to them because, primarily, I have never heard of Revolve Finance Program to be able to consent to them debiting my checking account once in the amount of $2000.00 let alone a second $2000.00 debit approximately 18 minutes later nor give permission to receiving a card from them. Secondly, I have never received any type of card with a 16 digit set of numbers from them. Finally, I have received nothing from them, no card, and no 16 digit numbers to give them as they request when calling the phone number. Moreover, I am prohibited on their end from making any further advancement or inquire into the return of my $4000.00. I have had no legitimate consensual interactions with this so- called business. I have never consented to any business interactions with Revolve Finance Program for them to debit my Citibank checking account in the sum of $4000.00, send me any ***************** 16 digit card number. Being unable to get beyond their automated prompt and speak to anyone at Revolve Finance Program has been frustrating. Return my Money Stop Scamming People!
Business Response
Date: 09/23/2022
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card was stolen an reported. The bank acknowledged but did nothing to compensate me the money stolen.Business Response
Date: 07/29/2022
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.Customer Answer
Date: 08/01/2022
Complaint: 17639217
I am rejecting this response because:
Sincerely,
************************* I called these transactions immediately. I was told that I would be refunded my money back my card was stolen. I never been to the city that my money was stolen.Business Response
Date: 08/02/2022
Your request requires some research, but we should have an update for you within 5-7 business days. Thank you for your patience.Customer Answer
Date: 08/03/2022
Complaint: 17639217
I am rejecting this response because:
Sincerely,
*************************Business Response
Date: 08/11/2022
This message in in response to your correspondence concerning the above referenced issue. We have responded directly to you regarding this matter. Thank you for bringing your concerns to our attention. Should you have any questions regarding the response we sent you, please do not hesitate to contact us directly.
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