Complaints
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been unable to log into my *** account for 6+ months. I have called their customer service 3+ times since November. Every time they have walked me through the same process despite me saying that it has been tried and won't work. Every time they say that they have put in a "case" and it would be resolved and someone would call me back within a week. Nobody has ever called. I've put in requests through their online form and nobody has ever contacted me back. I've asked to escalate the issue or to get a supervisor's contact information to talk to someone cognizant but the customer service agent has refused..
Business Response
Date: 03/06/2025
Hello ***********,
Inspira Financial is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns the difficulties youve encountered while trying to log into your HSA online.
Wed like to thank you for taking our call and allowing us the opportunity to address your concerns. Wed also like to apologize for the frustrations caused by the experience that youve had, but we in the Executive Response Team are happy to continue working with you moving forward to regain access to your online account.
We have opened a case to review this matter and will be in touch once progress is made. You also have our direct email address,so please dont hesitate to contact us in the meantime with any further questions or concerns.
Thank you again for all of your time and efforts.
Sincerely,
Inspira FinancialCustomer Answer
Date: 03/13/2025
Complaint: 22919771
I am rejecting this response because: Inspira's Executive Response Team has been in contact, has been very responsive, and is actively working to address my issue, but ultimately my access issue has not yet been resolved.
Sincerely,
*********** ******Customer Answer
Date: 03/17/2025
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
*********** ******Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This people suspend my account to stay with money, and I need it to get my kids health needsBusiness Response
Date: 03/10/2025
Attached.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.