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Business Profile

Traffic Control Service

Houbolt Road Extension JV, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Traffic Control Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a tolling service on a single road in ********. They do not send out bills and simply try and wait as long as possible so they could charge you as many late fees without notifying you. Setting up for the regular Illinois tollway service with things such as pay by plate do not work for this. So even if you normally would be fine on your tolls, they will wait and bill you later with a inflated rate. This is a predatory behavior and their website does not work when you try and dispute anything. It just loads and is unfunctional website.

    Business Response

    Date: 07/15/2025

    Thank you for the opportunity to address your concerns.  We are committed to operating with the highest levels of integrity and transparency.
    As we discussed earlier today, it appears that you had a Pay by Plate account with I-PASS. Please note that Pay by Plate is only valid on the Illinois Tollway system and is not accepted on other toll facilities.
    The invoice dated June 8, 2025, was mailed via **** to the address on file with the Department of Motor Vehicles, and we have not received any return mail indicating an issue with delivery.
    As a courtesy, a fee was waived during our conversation. We appreciate you taking the time to speak with us and for completing your payment through our website.

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $159.20 for the hoboult bridge toll. $84.20 of this was charged at $6.25 for each way on the tolls but the sign does not only say 5.25 (they just changed this within the new year). Also i was charged on my ipass account at midnight so I have money in my ipass account but I was still charged by houbolt bridge not just full price but a price that wasn't even correct on the display by the bridge. I also have called more than 9x in their office and spoke to management and was hung up several times because I keep putting in disputes per their request and they tell me I have to wait X amount of days and I receive no result than in another 30 days I received an added on late fee. This has been on going for 3 to 4 months where I dispute no result and I receive late fees I have provided numerous proof too from my bank to my ipass account. Now I am $75 in late fees and they threatened to put it on my credit so I paid it and now I am asking for assistance as I am not the only one they are taking advantage of

Houbolt Road Extension JV, LLC is NOT a BBB Accredited Business.

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