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Business Profile

Virtual Reality Arcade

Immersive Gamebox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Reality Arcade.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give zero stars, I would. We booked an 11 AM party at Immersive Gamebox Ballston for my sons birthday today, paying over $400 in advance. A group of excited kids arrived on a cold morning at 10:45, only to find the entire place closedno lights on, no staff, no sign of life. We tried calling, but there was no way to reach anyone.Imagine the disappointment of a bunch of kids standing outside, wondering why a big birthday celebration wasnt happening. This is completely unacceptable and unprofessional. If you run a business that hosts events, the bare minimum expectation is that you show up when your customers doespecially when theyve prepaid for a special occasion.I have tried reaching management, and so far, radio silence. No explanation, no apology, nothing. This kind of incompetence is beyond frustrating, and I wouldnt trust them with any important event again. Parents, bewaredo not risk your childs birthday here.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday 02/23/25 I purchased tickets to this place for my son birthday. However sudden tragedy occurred in my family where I need to go out of town immediately and do not know when Ill return. Immediately I contacted the company today 2/24/25 explaining I understand their 48 hours policy to receive a refund however unfortunately life happens and it doesnt always work that way that you can cancel something within 48 hours. Have empathy. This is a gaming place not sure why theyre beyond strict on this policy. I think its pretty disgusting that Im trying to get us plane tickets to leave immediately but I cant get a refund back, so Im stuck between losing my money or getting a later flight to attend this place because the last thing on my mind right now is this. I was only offered rescheduling after telling them I may not be back for a long period of time or may just not come back due to a lot going on and they still refused my refund.

Immersive Gamebox is NOT a BBB Accredited Business.

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