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Business Profile

Virtual Reality Arcade

Sandbox VR Oakbrook, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My group and I paid $220 for a booking on Friday night, February 17, 2023 at 10:55pm for a service we did not receive. The equipment malfunctioned before the game even started. We were then taken to another room to try different equipment and it also malfunctioned. By this time were were already there for almost 2 hours and did not get the service we paid for. I asked for a refund but the manager said she could not give me a refund and instead re-scheduled us for the following week. I called the following Monday only to be told that the manager I needed to speak to was not working and had to wait for her call me back the next day. The following day, Tuesday, I waited until 1pm without a call back from said manager. I called the location and spoke with ****** who told me also she would not give me a refund even if it was their fault the service was not given and only a voucher would be given. I asked to speak to someone else above her. She did not want to provide me with the information of her manager and said he would also refuse to give me a refund. I pushed for information about headquarters and she finally provided an email. I sent an email the same day, they replied within minutes to confirm the location, I replied within minutes as well but did not hear back. I followed up with another message asking for resolution but they never replied back. Sandbox VR was unable to provide a paid service and they are refusing to refund my money. This is fraud. I want my refund.

Sandbox VR Oakbrook, LLC is NOT a BBB Accredited Business.

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