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Business Profile

Beauty School

John Amico School of Hair Design

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. The kits are outdated! They are from 2019! The packaging label on the box indicates what year the kit is from.2. The kit contains makeup that is already expired. Makeup has a shelf life of **** months depending on the products. Following sanitation protocols, this means that I would be using makeup that is potentially harmful to the skin. I put myself and others in danger! That's against the law which Ms. ***** even stated when I finally was able to bring my concerns to her attention. Instead of her addressing my concern on first attempt, she repeatedly kept sending ****** to me to collect information about my concerns that she didn't address until she got her lie together. 3. And the items are very cheap. It looks like it was purchased from Ali ************* low quality and filled with things with close expiration dates. For instance, the makeup wipes! Check the expiration date.4. I cannot, in good conscious, pay for soon-to-be expiring kits!!! As I'm paying for old cheap tools in my kit that you expect me to use on myself and on potential clients. 5. Equipment, facilities and tools are broken and very old. 6. The school is under staffed. I have only seen a level-two teacher 5 times in the past 4 weeks. 7. The staff, admin and directors are not professional which makes the school look unprofessional. Which brings me to my next concern 8. ***** lied to my face. Whether it was to see if I would catch on to it or not, she literally told me that the reason our kits say 2019 is because the original one said 2015 and there was an update to the kit. So they were sent back to receive the updated 2019 kit. This means these are kits from 2019they are still outdated!!!! I then asked her to provide me with the purchase order for the newly ordered kits and she then said she couldn't provide me with that and would see if accounting would have that type of information but kept insisting that she doubts she can provide me with an invoice. 9. She removed my hours Monday.

    Business Response

    Date: 02/14/2023

    Please see attached

John Amico School of Hair Design is NOT a BBB Accredited Business.

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