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Business Profile

Storage Units

iStorage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/7/24 Dispute of $29 IStorage : business Advertised of promotion to free rent first month on 5' x 20' unit Contacted on the 8th via email and 9th via phone conversation - no resolve Reference# Reservation ID: *************** Unethical business practice to deceive, fraudulent, deceptive charge. Reservation made to rent out storage for the 27th of April. Online choice of date to start. Made reservation and moreover to secure a payment required (administration fee). Processed done. Received email first of date to rent unit on the 27th of April. However, a follow up email of contract sent. It read it started on the day I requested a rent out. Disputed to the merchant via email and phone that this was not requested. Because this is important due that I have not move in. Plus, they want to charge on the 7th of May, whereas, it is to be 1st month free. Their 1st month free was 7th of April. The purchase as followed: $44/month with 1st month free with administrative fee of $29 added as start up or new client. All was asked to move the actual date of the 27th not the 7th of April. They refused. Thus, on top, Of not wanting to refund the $29. Filing this grievance with BBB and my credit card company Want the refund, apology and make note publicly. It is deceptive , greed and dishonest practiced

  • Initial Complaint

    Date:12/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company runs auctions only gives up 48hrs to clean out unit but do not let u in or answer calls until a day after winning unit which leaves u 24hrs to clean out unit

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm still waiting for my $****** credit to be given back to me. I can't get any response. *** sent emails over the past month and tried to call the Istorage facility with no response. *** left multiple voicemails and never get a call back. Ive texted with little to no response. When I call the main hotline they claim I need to disregard the notices sent to me even though money was taken out. My unit was canceled as of October 1 but they continued to take money out of a credit due to **** had a credit of ****** that is due to me. I got wrongly charged a month of rent even though the unit was vacated as of October 1, 2022. multiple phone calls and emails placed to cancel with no response. Then I got a follow up invoice with a 20$ fee for no payment for October which the money had already been taken out of the credit due so obviously no late fee would be due. Please actually view the invoices and the ****** can be mailed to me at my current address ***************************** ************************************************************************* I cant get any response for repayment.

iStorage is NOT a BBB Accredited Business.

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