Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already put in a detailed complaint but I have a new one. I have video footage of this schools administration treating a elderly client wrong. A client whos family has been coming to this school since it opened 55+ years ago. I believe she deserves justice too because if they treat the paying clients and paying students like this, how are they still federally funded? How are they in business. Again, I have a 4 minute video.

• Initial Complaint

  Date:01/27/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cameo Beauty per their contract promised an enviorment that it free from intimidation or harrassment. Also stated in the contract retaliation is defined as intimidating, threatening, coercing or in any way discriminating against an individual because of the individuals informal or formal complaint or participation in a school. For over 3 months I have been antagonized, targeted and intimidated by a teacher under the name of *********************** and director of the school Shanissa (unaware of last name). This teacher is unprofessional, rude, narcissistic, a bully, I can go on and on. She has done nothing but make this experience terrible. After several complaints and emails to the financial advisor, Im either ignored or brushed off with a no. There are new rules created everyday to limit us. The administration does not advocate for you, care about your experience or show professionalism in any way. Just the other day there was a client here. One of the cosmotology teachers verbally abused her. I have video footage of the client becoming frustrated and them not advocating for her but instead kicking her out. Saturdays are hands on days. I come in and because I have so many issues with this teacher, I was told I cannot take clients or work with my classmates. I was told to sit in the cosmotology area, isolated, to work on my mannequin. For 8 hours the director of this school expected me to work on a mannequin and not be with my friends/classmates. Per their contract, you cannot harrass or intimidate me because of a complaint. I believe this is exactly what was done in Shanissas case. I was told an investigation was ongoing, but when I was investigated, I was suspended. On numerous occassions this school has failed to advocate for me towards this problematic teacher. I have seen them make a older student work on clients when it was on a doctors note that she could not. I can go all day. I will not stop until disciplinary action is taken on every party.

  Business Response

  Date: 02/15/2024

  Dear Better Business Bureau (BBB),
  
  We always welcome constructive feedback that will improve our levels of service.   And while we appreciate the concerns expressed in the complaint registered by student ***************************, we are disappointed that she has not acknowledged the various efforts from the school to support her succession. We had met with ******* on multiple occasions to assist her with different challenges. We had offered different accommodations and resources to help her complete her training.
  

  During her training, ******* has consistently struggled to adhere to our student conduct policies. She has displayed insubordination to her teacher, disrupting class, foul language, cause of discord,unprofessional conduct and gossiping.
  More recently, on January 31st,2024, we were made aware of another incident directly involving ******* that violated our Rules and Regulations as detailed in pg14 of our school catalog. To appropriately investigate this matter, we requested that she be removed from class so we can interview witnesses. ******* refused the request. She became combative, used foul language to campus administration and instructors, and disrupted the learning environment for other students. We were forced to contact our local law enforcement to assist us in having ******* removed from the campus.
  
  While we are working to finalize this investigation, this latest conduct matter represents a pattern of behavior that we have experienced with *******. And while we remained committed to supporting her success throughout her time on campus, as an institution we are also obligated to ensure that we have a positive learning environment for all the other students.  ..

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21208261
  
  I am rejecting this response because:

  This whole response is a lie. The teacher *********************** and the administration has singled me out, bullied me and harrassed me until they got the chance to kick me out which was unethical as I was kicked out over something that is not an offense to the school. I was wrongfully expellee. There was no support while I was in school. Everytime I filed a complaint or expressed concern I was ignored or nothing was done, but when the teacher who does not like me files a complaint, I am suspended IMMEDIATELY. ***************************** and ***************************** did nothing but tear me down and then call me insubordinate when I had the nerve to speak up for myself. 

  Yes I refused to leave when I was suspended over something that had NOTHING to do with the school because I was being wrongfully accused of something I did not do. I was then expelled for this same thing, again that had nothing to do with this school, so I was wrongfully expelled in other words which would have anyone upset. There is no reason why I should be expelled when I had 28 hours left until I graduated. There was no sympathy for that as many schools do not allow you to transfer more than ******* hours. I would be in school 12 hours a day and coming in on an extra day to get these hours and graduate but 3 days before my graduate they suspend then expell me, where does that show these people trying to help me succeed?

   And again this school is stretching the truth to make themselves look good because I did not curse or become combative when I got suspended. I simply refused to leave because there was no paperwork given to me, no clear reason why I was being suspended (because there wasnt), that is unprofessional and unfair. 

  Cameo stop with the bs. 
  

  Attached youll see several times I was not responded to over email when I was originally filing a complaint or trying to come to a resolution. My mental health was disregarded several times before I became an issue. The only time I was responded to is on the last attachment where I was filing a complaint to say I was singled out and not put on the rotation. She responded to say the school okd this which further proves my point of them singling me out and bullying me. Treating a teacher more fairly than a paying student.

  
  Sincerely,
  
  ***************************