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Business Profile

Car Service

Napleton Cadillac of Oak Lawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into Napleton Cadillac of Oak Lawn and they damaged my car. They miss treated me and blamed me for what happened. I was treated so bad that they treated to call the police on me for damages they did to my car! They have pictures that show they damaged my car and now they want to fix it, but they keep me at Napleton Cadillac of Oak Lawn and they dont want to do the job because they keep telling me that I cant bring it in at this time or that time. They dont want to fix it and the Cadillac customer service wont let me go to another shop, even though Im tell them I am being mistreated at this Napleton Cadillac of oak lawn. Why cant they send me to another shop to get repairs to my car. I am a disabled man and I am going to do everything in my power to sue them. This is not right!!!!!!!

  • Initial Complaint

    Date:04/03/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 11, I **************** came to Napleton Cadillac to purchase a vehicle. I informed two sale people J ********************************, that I only had a desire to seek funding from 2 specific financial institutions ************ and ************ Upon further discussion a 3rd was added, GMC. I specifically and adamantly told them I intended on making a home purchase in the near future and only wanted to deal with institutions I already had a relationship with. I didn't want any hard inquiries on my credit history other than what I authorize. NO ONE and NOTHING ELSE, I then politely explained to *************************** who ensured he would only make the request from the agreed upon institutions we discussed. After that, I signed a form for permission for him to do so. They took it upon themselves to submit my application to additional lenders we never agreed upon. I received an alert stating my privacy was breached and the verbal agreement broken by two outside lenders via Napleton Cadillac. It was not an accident as ************** The MANAGER agreed and expressed he would let ********************** in finance know (his subordinate) and ensure my request. I called the lender who asked me to contact the dealership, I spoke with the finance associate who was originally tasked to handle my file on the date of my purchase. I expressed my shock and dismay explaining what I was told needed to be done to clarify the issue. The finance associate pulled up my file and invalid lender request and expressed he would forward this infraction to the manager. Having said that, I was told that once I sign on to review my credit I don't have the right to chose my lender or where they send it. I disagreed, that's fraud. I am pretty sure the ********** of ********* and Professional Regulations and the Attorney General would as well. People can't do anything they want with your information blindly. I am requesting they remove the inquiries from ************** Services and Westlake ********* Services IMMEDIATELY!

    Business Response

    Date: 04/23/2024

    ****************,

    About three weeks ago I contacted ************** Services and ******** and have yet to receive a call back regarding taking off your inquiries from your Credit Report. I know you are satisfied with your ATS and as a company we have done and continue to take care of you in Sales and Service. I will follow up with you ASAP once I know they are processed. Your business and patronage is important and I appreciate you. I will update the record once both financial institutions resolve this.

    Sincerely,

    ***************************, General Sales Manager, Napleton Cadillac of Oak Lawn

    Customer Answer

    Date: 05/02/2024

    Complaint: 21522923

    I am rejecting this response because: The following supporting email cites consumer law and how it is defined. It also strictly prohibits checking a credit report if I am not doing business with that entity, I am not their consumer nor do I don't have a past or present account with them. The company was never a consideration. They misinterpreted the statute and applied it vaguely assuming protection. The statute wasn't intended to give broad permission. It actually reads specific, I don't fit the categories. ****************** never had permission to check my credit and was misled by Napleton Cadillac of Oaklawn.
     
    Sincerely,

    Iyore Omerey    

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I call napleton cadillac of oaklawn the dealer place where also leasing the truck from on Monday 03/11/24 to get a quote on a battery they told me$239 I than ask to transfer me to labor where they told me they charge $60.00 to install the battery ok cool I told them I'll be there in 5min I get there give them my keys they took it to the back.i go to pay my bill and I see where they charging me $26.21 for shop supplies meaning there charging me and other to use there tool.so I call them when I got home she tells me that could be and thing like wasting oul on the floor stuff that had nothing to do with the tools they charge me to put my battery in so what was they going to use to put my battery in and with what if it's not shop supplies I don't think that fair at all for them to charge customers to use there supplies tools or whatever that's what the cost should be included in labor.

    Business Response

    Date: 03/18/2024

    We do charge shop supply fees at a rate of 9% of total parts and labor not to exceed $96.00.  This is posted in a sign holder at the service advisor desks and printed on the service repair order signed by the customer. Shop supplies include but not limited to soap for technicians, degreaser on shop floor, floor mats and seat covers used in clients vehicles, etc. I have attached a photo of the signage that is currently located at the service advisor desk that **************** was checked in at along with a copy of the signed repair order. 

Napleton Cadillac of Oak Lawn is NOT a BBB Accredited Business.

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