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Business Profile

Colleges and Universities

Northwestern College

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started attending Northwestern College to become a dental assistant. Ive completed one semester. I took off one semester and was supposed to be starting back the following one semester. I did see online on ******** former student shared that the school was closing. I then proceeded to the school to get information about when they will be closing and how I can transfer my credits that I do have and they were already closed. I already took out school loans and have to start my classes all over, totally a slap in the face And inconsiderate to a students.

    Business Response

    Date: 01/06/2025

    Northwestern College closed on July 5, 2024, and filed for bankruptcy in August 2024.  All possible claim items should be sent to the college bankruptcy Trustee: *** **********, Cozen ********, *********************************************************, ************.

    Transcripts for transfer credits can be obtained through **** (Illinois Board of ***************** the contact information and instructions can be found on the college's website- ****** .

     

  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended Northwestern College for about a year and I recently graduated in June 2024 in the school recently shut down in July and they told us that we had to order our diplomas online because we didnt have a ceremony for our graduation. I ordered my diploma and transcripts online And I never got my transcripts and diploma I never got my diploma nothing like Im still in the process of waiting because like Im trying to take my certification, but I dont have any transcripts. I dont have the diploma. Its like every time I try to contact them to ask them how long its gonna take I see I dont get no answer and its just getting out of hand.

    Business Response

    Date: 09/26/2024

    Northwestern College closed on July 5, 2-24 and has now filled for bankruptcy.  All student inquiabout transcripts and graduation verification should be directed to ****.  The link to **** closed schools can be found on the ** website.

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took courses at Northwestern college it was a 1 year and some months long program that I completed with honors. When it was time for graduation it was cancelled a day or two before the actual graduation date, and I never received my diploma Ive been begging for transcripts they wont send them. The school was supposed to pay to take the test to become certified and now I cant contact the school at all!

    Business Response

    Date: 08/06/2024

    The College closed on July 6, 2024.  All graduates have been notified about the issuance of diplomas.  Transcript requests can be made through Parchment at  *******************************;  .  Requests for other information can be made by emailing  ******************  

     

     

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attend their school using financial aide and was suppose to get a refund check I received the check deposited into my bank account and the check was returned because of insufficient funds and I have yet to hear anything back from the school

    Business Response

    Date: 06/14/2024

    As an Educational institution, due to FERPA regulations we do not discuss any specific personal information about a student in a public forum. The students are welcome to reach out the colleges' Business Office for individual information.   However, over the Memorial Holiday a couple of approved checks were rejected by the banks automated system by mistake.  When the error was found, after returning from the holiday, those effected where contacted by the college and replacements were issued. These couple of rejections where all resolved.

Northwestern College is NOT a BBB Accredited Business.

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