Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** the owner of the business scared my clients into closing off their deal after not being able to do his job correctly at an inspection he was hired to do this past Sunday the 9th of this month in 2023. He complained that two beams we had installed weren't by the code and insinuating there was structural damage being done in front of the soon to be owners. When i told him these were special order LBL beams that were exactly the correct beams and installation, he said "Oh maybe you're right" because he could not tell a difference between them, so unprofessional. He also reported in my inspection report for an outdoor light to be changed because it was "not working" but yet he wrote that in broad daylight, with this being a motion light that only turns on at night. His inspection was an absolute nightmare.

  Business Response

  Date: 07/14/2023

  This review was made by someone who is not and was never a client of MVP Home Inspections Inc.

  No interaction or transaction of the above mention nature ever occurred between this person and our company.

  This review/complaint is false and not true, this review/complaint should be removed and this is what is being asked of.

  Please reach out anytime by email or phone.

  Thank you.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20312829
  
  I am rejecting this response because:

  Thanks faction was completed in my own house as a seller I was there all the time and as you can see what you say about Epoxy Work its absolutely none sent If this inspector has no knowledge regarding The Epoxy he should not say anything except I have no knowledge

  He posted that the epoxy s not heat resistant and water resistant (I Epoxy is the strongest glue and **************** are doing swimming pools floors countertops because its 100% waterproof and everyone knows that except this inspector)

  He scared my clients so theyre considering cancel the contract because of a his conclusion on none knowledgeable inspector

  Im probably losing two weeks of marketing time and loosing potential new buyers 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/17/2023

  Good morning,
  The enclosed photos will show the exact words used to describe craftsmanship and workmanship in reference to epoxy materials in the home. The words that ****** has stated I used is total slander and untrue and terrible. I'm a professional and do not use these type of tactics to move the needle. The truth of the matter is simple I inspected a home for my clients that of which is not ******, if she is a professional, she should know that listing agents and homeowners are frowned upon from being at home inspections because it causing an uncomfortable situation for the buyers and realtor as well as a possible scenario where the owner/listing agent can sway the inspector. In this case because I was not swayed she is retaliating against me. 
  If the epoxy product is of high quality and water proof then why where there bubbling noticed on the shower walls?
  Regardless of the outcome of the inspection, the report is confidential and proprietary, as a listing agent/owner she should never have requested the report and the report should never have been given to her. My professional opinions of the home in question is for my clients, the clients realtor and attorney.
  I have enclosed photos to show my description of the epoxy both in reference to information and deficiencies as well as a photo showing that she was not and is not a client of MVP Home Inspections.
  If you would like a full copy of the home inspection report to prove the above please let me know.
  Thank you for your time, I hope we can come to a positive resolution in this matter.