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Business Profile

Massage Therapist

Massage Envy #1051

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had multiple dates scheduled for massages and they continuously got cancelled by the business. Often, the same day. The last time that they rescheduled me, the appointment was not cancelled and I was able to get my services, but the person who booked my massage did not book for the correct massage. I needed a deep tissue massage due to chronic headaches and tension. As I was getting the massage, I asked the therapist for more pressure and she told me that she does not do deep tissue massages. The whole reason was there and continued to make appointments was for a deep tissue massage! I contacted the business and they told me they would credit me. When I called to schedule my appointment, the person who answered the phone told me there were not credits available to me. I explained to her what happened and she kept telling me I had no credits and the ones that I did have were expired. She would not even listen to what I was saying. She told me she would take my name and number and put me on a list for someone to call me back. I asked for the manager and she refused to tell me who the manager was. Then, she hung up on me. I called back and she answered again and still would not tell me who the manager was and kept saying she could take my name and number and someone can call me back. I will never, ever do business with this place again. They could not keep any of my appointments and then when they did, they didn't even schedule the services that I originally requested.

    Business Response

    Date: 12/07/2023

    The manager of the ******** Massage Envy reached out to ************** and offered another free session. The prior free session offer expired on 11/30, which led to the confusion. ************** has scheduled an appointment in December at our spa.

Massage Envy #1051 is NOT a BBB Accredited Business.

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