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Business Profile

Roofing Contractors

Montes Roofing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Montes Roofing LLC (Montes Roofing) to find and repair the source of water intrusion into my home. I paid $20,000 for a roof system which repeatedly failed. Subsequent to the installation of the roof system, I experienced persistent water leaking into my home. Montes Roofing had been called back on multiple occasions to resolve the leaking roof system, charging me additional fees to repair the persistent leaks that continued despite their work. Despite Montes Roofing guarantee for labor and materials, they had been unable to resolve the roof issues. I called in two additional roofing companies to assess the situation and both reported that Montes work was faulty. I was required to pay an additional $22,600.00 to another contractor to remove the faulty construction and properly repair the roof which has not leaked since. When my lawyer tried to resolve this issue with Montes Roofing, neither they nor their legal representation would respond to multiple attempts to negotiate a settlement. I hold Montes Roofing responsible for the $22,600.00 cost for repair of the roof.

    Customer Answer

    Date: 11/29/2022

     
    Complaint: 18040723

    I am rejecting this response because it fails to acknowledge the fact that Montes came out on several occasions and was unable to repair the leak. I could not allow ongoing water intrusion into my home and got two other estimates that deemed Montes work far below standard and "incompetent". I had to pay to have their prior work completely ripped out and redone from the start. Offering to "fix" the job at no cost is not the solution when the original work was done in an unprofessional and sub-standard manner. As for the faucet that was left on, I want to make clear that NO ONE was on the roof after Montes left - meaning that THEY are the ones who left the faucet running. Lastly, their lawyer never responded to any of my lawyers requests and Montes version of these events is simply untrue. I am asking for a financial settlement to rectify this situation. 



    Sincerely,

    *********************

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