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Business Profile

Counseling

Innovative Counseling Partners
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Innovative Counseling Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 11 of 2020, my husband and I attended a single counseling session together as a couple. The services themselves were fine, what we would expect, however, The provider wanted to know whether we would like to **** insurance or pay out-of-pocket for a visit and I told them that we did have insurance that we did expect would cover this, however they were welcome to take payment and refund us in the event that insurance reimbursed. The provider charged my *********** credit card for $175, the cost of a session out of pocket. Shortly there after, the pandemic hit, my husband was laid off and our insurance lapsed briefly. We never went to innovative counseling partners again. This past January, 2022, I received an explanation of benefits from ********** Blue Shield, our insurer at the time of the session. The explanation of benefits showed that innovative counseling partners had billed our insurance and been paid out by our insurance in addition to charging us out-of-pocket. I have called at least three times to request that I be refunded the $175 we paid for our session and each time, I have been told that someone would follow up. No one has ever followed up. I ended up writing a yelp review and realized that several other people have reported double billing. At a minimum I would like a full refund for the one session we attended in addition to an apology from this business, but Im considering writing the ******** state Attorneys General because A number of complaints for double billing sounds like fraud.

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