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Business Profile

General Merchandise

CAA/The Hearing Place

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment to have my hearing aid adjusted on 7/26/2023 went in with the Audiogram from my ENT clinic to have the new prescription setup onto my hearing aid. The settings did not take, the hearing aid was no longer working as expected. I went back on 7/27/2023 to get the settings looked at and have my hearing aid put into a working state. They were unable to do so, the hearing aid has been functioning with no issue for six years with regular maintenance. Their only solution was to purchase a new hearing aid through them which I declined. I was able to get the hearing aid sound issues corrected with a different provider. Which provided an adequate evaluation and solution. The Hearing Place were unable to make any changes so I ask that my $185.00 dollars be refunded.

CAA/The Hearing Place is NOT a BBB Accredited Business.

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