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Business Profile

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Focuscope, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Focuscope, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Focuscope, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Focuscope, Inc.

      1100 Lake Street; Suite 60 Oak Park, IL 60301-1015

    • Focuscope, Inc.

      515 N State St Ste 1920 Chicago, IL 60654-4862

    • Focuscope, Inc.

      1100 Lake Street Suite 60 Oak Park, IL 60301

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a project on the topic of hair care.The researcher was very happy and said that I would be compensated for my time and opinion $125. Focuscope canceled my reward afterwards. They were so unprofessional and rude.I will be reporting them on all kind of websites so people would know the type of company that they are. Additionally I will be reaching out to the sponsor of the research and let them know that I didn't get paid.

      Customer Answer

      Date: 08/29/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/21/22, I received an email to be screened for a potential Mock Jury Trial with Focuscope (attached). I completed the screener. The same day, I received a voicemail from *** at Focuscope (attached) asking me more questions and accepting me into the project and offering me different days to come in for the group and ultimately scheduling me for October 1, 2022. I then received a confirmation email the same day (attached). On September 27, 2022, I received an email from ***************************** letting me know that "our client needs to cancel that group. At this time, we do not know if they will be rescheduling it or not. If they do provide us with a new date, Focuscope will contact you to see if you are still interested in participating." I then called her and spoke with her to see if I could get in one of the other dates and she went silent and then told me, "oh no, that isn't possible." She persisted that "the clients cancelled that date" but her silence when I asked her about being in other dates made me suspicious she was lying. I texted the recruiter (attached) and asked if the group was still on with no response. Today, October 1, the date that was cancelled, I called in to the office (record attached) and sure enough, the person I spoke with told me not only that the group was still on, but that it NEVER WAS CANCELLED. In the cancellation email, ***************************** says: "At this time, we do not know if they will be rescheduling it or not. If they do provide us with a new date, Focuscope will contact you to see if you are still interested in participating. I am sorry for any inconvenience this may cause you. We will put your name back in our database and call you for something in the future." Thus, clearly, Focuscope cannot reply to this complaint by arguing I had done something else to warrant a cancellation. For this clear lying, prejudicial, disrespectful, and embarrassing incident I demand that I be compensated the $225 the Mock Jury paid.

    Focuscope, Inc. is NOT a BBB Accredited Business.

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