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Business Profile

Holding Company

Spotless Brands

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Spotless Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spotless Brands has 12 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month around April 15 I went to this car wash to have 2 of my personal cars washed. At that time unbeknownst to me Flagship ******* enrolled me in a membership and started charging me monthly fees this month on May 14, even though I have not been to that Carwash since last month. Deliberately enrolling every customer that comes to their Carwash in a membership without the customers knowledge and charging monthly fees is unethical business practice and is fradulent.

      Business Response

      Date: 07/19/2024

      Thank you so much for taking the time to bring this to our attention and we sincerely apologize for the frustrations. We want to be sure to correct any error that *** have occurred in this cancelation process. We have used your complaint info to send to our retention team to reach out to you as soon as possible and assist in canceling your account and seeing what issues *** have occurred in your monthly charges. Please allow 2-3 business days to hear from them via call/or email and reach out to *************************** if you have not received confirmation within that timeframe. Thank you for the opportunity to make this right!

    • Initial Complaint

      Date:04/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 5, 2024 I stopped at ******************* on ************************************. An employee came to my car and stated for $25 - with NO obligation - I could have unlimited car washes for the next 30 days. FRAUD! I agreed to this offer of ONE charge for a month of car washes at the *********** location in *******, **. I was NEVER told this was a recurring charge and I have witness to the conversation. I want a refund of my money immediately. This was fraud.

      Business Response

      Date: 04/23/2024

      Thank you so much for taking the time to bring this to our attention and we sincerely apologize for the frustrations. We want to be sure to correct any miscommunication regarding our "price of the Wash Today" promotion from our team. We have used your complaint info to send to our retention team to reach out to you as soon as possible and assist in canceling your account and seeing what issues may have occurred in your monthly charges. Please allow 2-3 business days to hear from them via call/or email and reach out to *********************** if you have not received confirmation within that timeframe. Thank you for the opportunity to make this right!

    Spotless Brands is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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