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Business Profile

Auto Customizations

KLP Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what was labeled as oem for d emblems. What I received was not oem, clearly these are Chinese knock offs. They came in packaging from the manifacturer not in **** oem packaging, had no pins, and used some Chinese version of 3m tape. Not actual 3m tape. I tried every avenue of contact and got maybe one response to send it back with no rna, no packing slip or postage. He wanted me to pay shipping. Its false advertising and I want a refund and I not paying for his deceitful selling practices he can send a return label or just deal with the chargeback from my cc company.2

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE purchased decals from them and it did not have all the pieces. Have tried to contact them so we could return the parts and get our money back, We have emailed them, called and left messages and even texted them to no response. We would like to return the parts and get our money back but they will not even respond back to us.

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a King ***** license plate from ******************** on 11/7/22 order # ***** for $79.99 plus tax and shipping, total $91.38. We received it on Saturday 11/12/22, it was bent on one corner. The packing slip stated it was sent from King ***** not KLP Customs and the $79.99 price he charged was double what King ***** charges $39.99. On Tuesday 11/15/22 I began contacting ***** by email and texting. He wasn't answering my requests then on 12/7/22 I said it was taking entirely too long and would have to dispute the charge. That was when he was absolutely rude and unprofessional. He cursed at me via text messages unbelievably.

KLP Customs is NOT a BBB Accredited Business.

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