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Business Profile

Wigs

LavishRed Collection Wig Company, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a wig from this business, formal communication was made to them, and I was advised the product will be sent out for two day shipping with ***** Upon receiving the tracking info it advised I was scheduled to receive the product after the designated time. On the day for arrival I tracked the package and it advised it package had an issue and never left the facility. I sent a photo to them advising and asked kindly to check where it was shipped and what the issue was. After going back forth for 72 hours the issue was unresolved, no product! And they refused to give me my money back. I was offered a $300 credit for a product I paid $388 for. Instead of handling the issue professionally I was told have a happy holiday. They took this as a mockery.

    Business Response

    Date: 11/26/2022

    This complaint is full fraud, this client has got caught stealing using someone else card information and trying to get a wig under someone else name. We are ****** happy to not serve this client anymore. Evil people with *************** never win, keep your complaint going, youre banned from this store happily. You can try to scam someone else for the holidays, you wont succeed here.

    Customer Answer

    Date: 11/28/2022

     
    Complaint: 18410110

    I am rejecting this response because:

    Sincerely,

    ****************

    Business Response

    Date: 12/01/2022

    And we dont care. HAPPY NOT TO SERVICE FRAUDS LOUD AND PROUDGo try to fraud someone else HAPPY HOLIDAYS

    Customer Answer

    Date: 12/02/2022

     
    Complaint: 18410110

    I am rejecting this response because:

    I am appalled you guys are so ignorant, keep it up. As a formal civil suit has been filed. How dare you claim fraud, when I have all the evidence to prove it was not. Thanks for providing proof of your ignorant responses. You will be receiving a notice from my lawyers, I will ensure you guys dont ever do this to someone else. 
    Sincerely,

    ****************

LavishRed Collection Wig Company, LLC is NOT a BBB Accredited Business.

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