Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot get a hold of AAA membership to cancel my membership.After waiting nearly 40min on the phone and being transferred 4 times, the sub-human who answered the phone hung up off me after I told them I wanted to end my membership and stop receiving all the spam mail that AAA sends out.There is no clear instructions on how to cancel AAA membership and their automated telephone options are ZERO use.Not to mention I tried to call on the side of the highway when I really needed the services, and they said no one could come out because it was dangerous "on the side of the highway".The non-stop spam mail for health, home and life insurance drives me crazy and there is NO WAY to OPT OUT. 

  Business Response

  Date: 07/15/2025

  7/15/2025
  ******* ********
  **********************************************************
  **********************
  
  Re: AAA Membership No. ****************
  
  Dear BBB,
  After reviewing the account, we can confirm that the membership has already been set to cancel at the end of its current term, which expires in November. In accordance with our cancellation policy, no refund is issued for mid-term cancellation when the membership remains active through the paid term.
  We also recognize the concern regarding marketing materials. As of now, the member has been successfully added to our No Solicitation list, which will help prevent future promotional mailings.
  Regarding the roadside assistance concern, safety is our top priority. In rare cases, service may be delayed or unavailable in certain locations However, we strive to provide alternate options or guidance in these situations, and were sorry if that wasnt made clear during the call.
  We truly regret that the members experience did not reflect the high standards we aim to uphold, and we appreciate their feedback as an opportunity to improve our service.
  At this time,we consider this matter to be closed.
  
  Kind regards,
  Member Relations

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against AAA Roadside Assistance Date of Incident: March 31, 2025 Location: ***********, ** On March 31, 2025, I contacted AAA Roadside Assistance under my AAA Plus membership to request a standard tow to my mechanic, ********************* My car had a partially dislodged fender liner, and I wanted it professionally ***aired. AAA confirmed the request via text and scheduled service between 12:302:30 PM. They assigned the call to Hawks Towing of ********, ***When the tow truck arrived (a flatbed), the driver refused to tow my vehicle as requested. Instead, he insisted on fixing it himself so I could drive it to my mechanic insteadsomething I never authorized. I told him ***eatedly to stop and tow the car, but he ignored me, got on the ground, and forcefully tore off the fender liner, using a screwdriver to pry off clips and fasteners. He left broken parts scattered on the ground. The next day, on the way to my mechanic, the entire fender liner detached from both sides of the car while driving.I immediately filed a complaint with AAA. On April 11, I was contacted by ***** Towing, who denied responsibility. I followed up with AAA on April 16 and submitted photos and two ***air estimates on April 22. On April 30, a AAA *** told me they would mediate, but AAA claimed it was not responsible for the actions of the towing company they dispatched on my behalf. It has now been nearly 60 days, and I have received no resolution.This incident occurred only because AAA dispatched and endorsed a contractor that ignored service requests, damaged my car, and refused to perform a basic tow. AAA failed to ensure competent service, failed to protect its customer, and failed to resolve the damage done under its name.Resolution Requested:AAA should be held accountable for service failure and damages Reimbursement of $1,457.87 ****** ***air estimate) and compensation for time off Formal response acknowledging AAAs role in the failure of this tow service

  Business Response

  Date: 07/07/2025

  We have attempted to reach Mr. ****** ******* on July 1, 2025, and July 7, 2025, via telephone but have been unable to reach him to resolve the matter.  In the event they contact us, we will resolve the matter directly with them.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  called me said its nothing she can do so they took my money and the main battery is going to end up draining my new auxiliary battery that I just purchased. 

  Business Response

  Date: 06/23/2025

  I write in reply to this concern.  Member would need to contact their home club, AAA Chicago Motor Club. We have also forward this to the home club. 

  Business Response

  Date: 07/21/2025

  This was resolved with warranty battery replacement on July 7, 2025.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/2025 my car did not start. Being a AAA member I called for assistance. The AAA subcontractor arrived and deterred that the car battery needed to be repaired. Also that once started the car ran rough and needed to be towed to the AAA Service Center.The service center repair order indicated that the tie rods needed to be replaced. And that the tow truck driver admitted that he caused the damage when towing.

  Business Response

  Date: 06/20/2025

  We spoke with Mr. ******* on June 20, 2025, via telephone and we are working with our member to reach a resolution. 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23443259
  
  I am rejecting this response because:

  I am getting unwanted mailings from AAA on a regular basis. If necessary, I will provide future proof by copying the contents. They come from different locations including *******, but they are all AAA. The contents of the envelope I copied in my original complaint was definitely from AAA, although I have disposed of it. I want to keep this case open. The opt-out is and has been useless. Perhaps, AAA has my name and address with different subsidiaries or different locations. If so, I want an opt-out that covers all subsidiaries and all locations.  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/16/2025

  Hello,
  

  Per our system, the customer is opted out of mailings, emails and calls. 
  

  The mailing attached isn't from our business.

  AAA-ACG

  Business Response

  Date: 06/18/2025

  Hello,

  As far as our system, the customer is opting out of mailings, not sure where these other mailings are coming from. We would suggest reading the mailings and to see if there is contact information on letter to contact and have them remove from list. AAA is a big company, and this may be another method used in which we don't have access too.

  AAA-ACG

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I insured two cars with AAA on February 5th 2025 through Mr. ****** The original total amount for 6 months was $744.45, and my monthly payment was $124.07. Because I signed up for automatic deduction from my account, I didnt not notice that my payments had gone up by about $60.00 a month. When I went back to check the insurance documents I saw that my premium had ballooned to over $1000 from $744.45 with no explanation. Consequently, my monthly payment rose to almost $180.I reached out to Mr ***** by phone and left messages. When I got no response I sent a couple emails and still no response. Rather, Mr ***** sent me a letter informing me that my premium has been reduced by a whopping $43.00 also with no explanation.This increased monthly payment overdrew my account, leading to overdraft fees and other bank fees I demand that Mr ***** and AAA honor our initial contract agreement of $744.45 for six months. I also demand that Mr ***** refund the amount over drawn for the months of March through June 2025 ***************: I am copying and sending this complaint to the tv stations.

  Business Response

  Date: 06/12/2025

  Hello - This complaint is not application to AAA Hoosier Motor Club. We do not cover ***************. Is it possible to transfer this to AAA Chicago Motor Club?? Not sure what to do, but would like for this issue to not impact Hoosier Motor Club. 

  Business Response

  Date: 06/16/2025

  Hello BBB,

  The original policy that was bound and activated on 2/05/2025 had a six-month premium of $931.79 and included a discount for Dr. ******* installing and using our AAA Drive App.  The first installment on the policy was $155.29 and payments were scheduled after that for $155.30 per the signed EFT form dated 2/06/2025. 
  

  Two electronic notifications were sent out on 02/08/2025 to sign up for the AAA Drive,
  
  Two electronic notifications were sent out on  02/12/2025 as a reminder to set up the AAA Drive and that no journeys had been recorded. 
  
  Two more electronic notifications were sent out on  02/19/2025 as a reminder to set up the AAA drive.
  
  An email reminder was sent out on 2/20/2025 to sign up for the AAA Drive.
  
  On 2/28/2025 the AAA Drive discount was removed because the app was never set up. 
  
  As a result of losing the AAA Drive discount, the April payment went up to $193.34. 
  
  We exchanged voicemails a couple of times, I dont have record of dates and times. 
  
  In an effort to help with the premium, I added a home/auto discount on 5/15/2025 in the hope that we would be able to add a home policy to the bundle.  

  AAA-ACG

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23283239
  
  I am rejecting this response because: I don't have an IPhone. Also my Galaxy phone could have definitely been used to take the photo as passports can now be done online (and the online crops the picute and informs you if the picture is approved). Your failure to provide good customer ********************** is appalling. You want to inconvenience the person who spends money with you instead of working to accommodate because your equipment failed. Not only will I not be renewing my membership, I am going to cancel it today and get a refund as well as I will no longer be using AAA for any of my car maintenance. Shame on you!
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/05/2025

  Hello,

  Our branches are designed to take photos that meet standards for getting passports. The branch is correct; we are not to take pictures using a person's iPhone but with our photo system. Please refer to another branch for your passport needs since that branch was experiencing issues. 

  AAA

  Business Response

  Date: 05/09/2025

  Hello,

  Any phone cannot be used to take passport pictures. It isn't passport appropriate and there are certain guidelines the *** require for passport pictures. There are certain rules established for these photos. 

  Please contact the nearest branch that take passport photos, and they will be happy to assist you.

  AAA-ACG

   

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23268543
  
  I am rejecting this response because the car as been picked up for over 4 days and I have not received any follow up or calls about the car. Everytime I call they keep saying I would receive a call but they have not given me a call till now. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/30/2025

  I spoke with the customer today, 4/30/********* Advised her that we would tow the car back to our facility to determine what happened-  Area Manager AAA ************************ Group Chgo ************ *******, Jesse  <**********************************************************************>

   

  Business Response

  Date: 05/27/2025

  The car came in with overheating issues that had compromised the engine from the beginning.  We fixed what was apparent to us at the time to get the car back on the road.  We did not do anything to the engine or cause any damage to it.  We provided an estimate to replace the engine to the customer.  We are able to apply a $150 discount on the replacement of the engine to the customer.  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23268543
  
  I am rejecting this response because the engine never had overheating issues until the mechanic that was meant to fix the gasket and change the hose forget to add coolant to the radiator which led to overheating issues caused by the mechanic 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   

  How do I redirect the response to the right party.  I went on to the BBB website to locate the AAA Headquarters.  There were 3 options there.

  Here is another address I googled - 1000 AAA *********************, Unites. **** *****.

   

  getting nervous about what the integrity of these businesses. I have spoken to both AAA and ****** Headquarters, Regional guys for both companies have told me that they would get this resolved and I am still waiting. I am a very unhappy customer. I just want my car back in the proper condition it was in before the accident. I had no electrical car issues. At this point I think they should give my car and I take to a dealer and Gerber Glass and AAA figure out who is going to pay for the repairs of my car. I have really been inconvenience as a customer and its so sad. I don't want to pull the race card but I have never had such a bad business situation like this. The communication with AAA & Gerber via email and verbally has been very spotty and I'm looking for results or a resolution. It's been 4 months without my car to use for Ubering and to move my band equipment. I've lost $$$ Signed, Frustrated customer who wants his car back fully operable. **** ******** - ************ 

  Business Response

  Date: 03/10/2025

  This does not appear to be a matter for AAA Texas to address. We do not find a claim for this person. Please direct to the correct AAA club for review and response.

  Business Response

  Date: 03/13/2025

   

  Hello BBB,

  My first voice contact with the *** was 11-25-2024 when I leaned of the insureds concerns (Heater control panel was stated to be operations before the accident-nonoperational post impact/accident) I spoke with the *** and authorized them to diagnose the expressed issue ( Heater control panel nonoperational post-accident), and requested they update me once diagnosis had been completed ( Diagnosis is that panel requires replacement-whether it is collision related is a gray area- unable to confirm or deny if impact was or was not the cause of failure- in this scenario I tend to lean toward coverage as there is no certain ground to stand on for denial thus far pending photos for review).  In February I received a request from the *** to reach out to the *** as they had received contact that nothing had moved forward. I made two call attempts before reaching the *** and speaking w/ ****** on the 28th. At the time of my call on the 28th I was informed by ****** that they had located the source of the issue but had received two separate orders of faulty parts (What parts). During that call, I was informed the vehicle would likely be ready for the insured the following week as they had reordered the needed part via OE supplier and did not expect issues. I again called the ****** at the *** on 03-05-2025 to follow up on the outcome, was informed by *** that the part had not yet arrived. I then requested the *** contact me once the part had arrived and was installed/problem resolved.

  
  I have yet to receive a call this week from *** and have a reminder set for 09:00am CST 03-14-2025 for follow up with ******- I will follow up with the *** today and update the file accordingly.(I have spoken with ****** today at approximately 11:00am CST, per ****** at the *** they have received the part needed and expect to have it installed today. I have set a follow up for tomorrow afternoon to verify the installation was completed as well as make sure we are moving toward or have delivered the vehicle to the insured. I also instructed ****** to please send all photos and parts pricing, returns, etc. to me for review once he has it sorted.

  AAA-Auto Club Group