We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Walter E. Smithe Furn-Orland Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Dawn M

    Date: 06/24/2023

    Dawn M

    Date: 06/24/2023

    I will begin with my entire family has purchased from Walter *****, my first and LAST! I ordered my furniture back in January of this year 2023. First and foremost my experience with the first sales lady was not good; very little knowledge of product. I did request a new sales agent ti help design. With that being said, i got a wonderful lady that came to my home and help design. I purchased furniture and was told furniture would be delivered in 4 weeks. I coordinated my construction of my home to the delivery tome of furniture. This is where it all goes wrong.1. Was told that half the total amount would be ran on credit card and delivery the other half. The entire amount was ran on my credit card .It took DAYS to finally get it settled, keep in mind, no return calls and when I did I had a very rude manager respond back. 2. Told that the furniture would be delivered in 4 weeks, got an email from ******* that it will be delivered now Mid - May, few weeks later another email from ******* that it will be mid -June. I was told a dishonest delivery day! I was excited knowing my furniture was coming in time for a party i was hosting, which never happened. Today is my delivery day June 24th, I have not had any day before call or email stating the time delivery will be. To have to write this complaint at 8am in the morning on s Saturday is very upsetting. Im very very upset with the Walter ***** sales and customer service.

    Walter E. Smithe Furn-Orland Park

    Date: 06/29/2023

    We apologize for any inconvenience. Had we known about this issue, we would have had the opportunity to provide a remedy but this review was posted before client contacted us. We have resolve by providing a full credit exchange with a $600 upgrade. Thank you

    Walter E. Smithe Furn-Orland Park

    Date: 09/05/2023

    According to our records, a text message was sent on 6/23/23 at 12:06pm reminding you of your delivery the next day.

    Walter E. Smithe Furn-Orland Park

    Date: 11/13/2024

    We are sincerely sorry for our failure to provide satisfactory service to Mrs. ******* Our sales person did not quote the lead time accurately. We have reviewed this with the sales person and they are very sorry. We offered Mrs. ****** a full credit and $1000 upgrade as a goodwill gesture, which she accepted. We are committed to providing a great experience to each client and take full responsibility when we fall short as was the case here. You can reach us anytime at ********************************** if you need any help. Were always happy to help in any way. Thank you."

Walter E. Smithe Furn-Orland Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.