Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 ***** Model 3 from Mr. ***** salesman from ***************** Used Car Mega Store. ******** put in writing on the sales order that the cracked top glass pane is to be replaced at no cost to me. But, the oeiginal appintment date was moaconstruesand the appointment was cancelled in early September *****. With over 30 phone calls and visiting the service department re 5+ times (even after talking to the Ops Mgr.), I still do NOT have this sunroof glass fixed. It is about a $1800 job only can be done at a ***** dealer servixe department. I got to get it fixed before the glass breaks more and eventially breaks off and injures me my passengers other motorists.

  

  Business Response

  Date: 10/22/2024

  Just spoke with sales manager. Customer did have an appointment with ***** a week after purchasing the car but could not make it. Customer did talk with the ********************** manager yesterday and the new appointment is already set.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 Dodge Journey from this dealership on Feb. 14,2024. The sales person (***) claimed the car had undergone their professional safety inspection to make sure the car was safe. I explained in detail to the sales rep that the car is for my 4yr old daughter and i and i would need a car that is safe. The sales rep does everything he can to ensure i buy the car and told me the price was reduced from roughly ****** to about ****** but did not say why and asked me to lie to the finance company to say i have recieved the car days before i go the car and was using a loaner car they gave me. They offered me the only insurance that according to them was the only one that would insure my car which i paid for. After buying the car, immediately i noticed the brakes were bad not long after leaving the dealership, after further driving that same day i realized the alignment was off, the brakes were bad(barely stopping), the transmission was bad, the shaft was bad and was making noise, amongst other issues that were not disclosed and upon calling the dealership to state my findings they then told me the car was scheduled for repairs the following week but had not received the parts. That showed that they knew the car needed alot of repairs but sold me the car without disclosing this and evidently putting my daughter and i's life at risk. I was given 3 loaner cars in the month of february alone because of how long they had to keep the Dodge Journey for the repairs it needed were extensive. During easter i was in a hit and run accident with the loaner car the dealership gave me while they were still fixing the Dodge Journey, they then claimed that my insurance they gave me does not cover the loaner car and i asked why they would give me a car that was not covered and not tell me? but all of this was met with deaf ears, now they sent my information to a collection agency for the cost of repairs to the loaner car rather than dealing with the insurance company (Talro)

  

  Business Response

  Date: 07/25/2024

   

  See email chain below from my service manager and advisor. Brakes were done before first delivery and parts ordered for future repairs. Not sure where the collections is coming from?

   

   

  From: ********************* <************************************>
  Sent: Wednesday, July 24, 2024 9:18 AM
  To: **** Bettenhausen <**********************************>; *************************** <************************************>
  Cc: *************************** <***************************************>
  Subject: FW: BBB Complaint
  
  SEE BELOW
  
  Also the car was inspected but sold prior to completing work due to parts availability I believe.
  
  ****
  *********************
  Service Director
  Bettenhausen ****** Used Car Mega Store

   

  From: *************************** <************************************>
  Sent: Tuesday, July 23, 2024 4:28 PM
  To: ********************* <************************************>
  Subject: RE: BBB Complaint
  
  So the history on this vehicle:
  Cpov inspection done 2/7/2024 with ****** miles which we replaced the brake pads and rotors all the way around, and there was a left front axle ordered and the customer was going to return for the replacement part.
  customer returned 3/14/2024  with ****** miles to have the left front axle installed and stated that there was a jerk while accelerating. We replaced the transmission assembly under the 3/3 warranty on the car along with an oil cooler, which the transmission was bad so we had to replace it under a mopar claim (4/5 with ****** miles)
  came back again for the noise again on 4/18/2024 with ****** miles and found that the alignment was off (no charge and fixed the alignment)and found that the driveshaft and rdm are in need of replacement, ordered part.While vehicle was here sales was nice enough to lend him a **** as a car so he could get to work and pick up his daughter.
  
  That has been the extend of his visits, he has not paid anything, sales have eaten is deductible everytime.
  
  As far as the car goes, he has not paid out of pocket and I am not sure who would be sending anything to collections. The **** is currently at the body shop getting repaired. Other than that there are no open bills that he is associated with.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22031109
  
  I am rejecting this response because: They have still not address the main issue of why the car was sold to me without informing me of the repairs that needed to be done? Also, the brakes were bad when i bought the car and was changed after i  complained about it and other things i listed to them that i noticed was wrong with the car. I was not informed of any repairs that needed to be done or any parts they were supposedly waiting for when i purchased the car. There is no mention of the constant phone calls and voicemails i had to make to get any little information about the car. There is no mention of the Black **** Cherokee and Green **** Compass they had me use all in the first month of me purchasing the car because of how much repairs needed to be done on the car that was not initially disclosed to me. Also, they claim not to know anything about any collections, i have attached a copy of the letter i received from the collection agency that bought the claim from them. The **** was the 3rd car they had me use because of how long it was taking and they sold the **** they had me use. There is no mention of why i was called by the sale rep to tell the finance company when they call me to tell them i had received the car days before getting the car so their business deal can be cleared with them. My main problem is and they still have not addressed or taken accountability for is why sell me a car that they knew (and it shows they knew from the email response) was due for repairs and not tell me beforehand? That is putting my life and my daughter's life at risk.
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 07/30/2024

   

   

  From our sales manager below: Please have customer reach out to him with any further concerns.

  From: *** **** <**********************************>
  Sent: Tuesday, July 30, 2024 12:03 PM
  To: **** Bettenhausen <**********************************>; ********************* <************************************>; *************************** <************************************>
  Cc: *************************** <***************************************>
  Subject: RE: BBB Complaint
  
  We went above and beyond for this customer. He stated that he needed a vehicle as soon as possible because he had just done extensive work to his current vehicle and didnt feel comfortable driving it. We discounted the vehicle over $3,000  because he only had so much cash for a down payment and  was not approved for the full amount. He was not able to obtain affordable insurance on his own so I connected him with ***** because they have competitive pricing. As ******* stated, the vehicle was inspected and all safety related work was completed. At the point of delivery the customer was aware the CV **** was on order and were going to call him to bring the vehicle back so we can replace the CV **** for him free of charge once it arrives.  He stated he needed a vehicle to get to work and as a courtesy we provided a vehicle from our service department. When he brought the vehicle back we took care of another issue for him under the warranty and covered his deductible.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22031109
  
  I am rejecting this response because: I was not made aware of the repairs before i bought the car, i was only scheduled to return the car after i had bought the car and called the sales rep to make him aware of the bad brakes. The so called discount was not done for my sake because the sales rep did not tell me why it was discounted and i initially went in to look at a Dodge Dart but was convinced by the sales rep to look at the Journey because i told him i was selling my Charger and needed something for my daughter and i, then he dangled the discounted price in front of me to get me more interested in the Journey. So their statement of me being aware of the repairs beforehand is false because if i knew about it i would not have bought the car and settled with the Dart i initially went for. They claiming they went above beyond for me which is a lie because i have had to drive there just to get update about the car because of how many times they have ignored my calls and numerous voicemails, This is all a ploy to avoid taking accountability for selling a faulty car they claimed was inspected without informing the buyer so as to make a safe decision, I was made to believe the car is safe and ready to drive, if i did not call about what i noticed was wrong with the car after i bought and drove it, the sales rep would not have made the appointment for me to bring in the car the following week and by then i already made a list of what i had observed was wrong with the car and then the service staff confirmed they were aware of all i stated and more which included the check engine light that came on same day i bought it and told *** the sales rep but all of this was NOT disclosed before i bought car because if it was, i would not have bought the car no matter how discounted it is, my daughter's safety is more important than any discount.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/24 I brought my 2019 jeep to the maintenance center for an oil change service. On 3/16/24. The oil can light appeared on the dashboard. I looked under the hood and discovered that all my fluids were not topped off. The power steering compartment was empty. I smelled something burning. I added 8 ounces of oil to the engine oil compartment. The oil light disappeared afterwards and the burning smell disappeared. It led me to believe that the oil service that I paid for didnt take place at the facility. I brought my vehicle back to the dealership maintenance department and requested a manager. The manager **** was not on site. He arrived 45min after I requested that my vehicle needed attention. I explained what transpired concerning the vehicle. He deflected my questions. He checked the cameras to see if my vehicle was serviced. I waited a hour for him to give me an answer. Instead he kept making excuses. We ended up getting into a heated discussion. He didnt solve the problem. I drove my vehicle out of the facility and topped off all my vehicle fluids.

  

  Business Response

  Date: 03/21/2024

  From my Service Director: They can stop by anytime and we will adjust levels and show them on video the service being done:

  The customer came in stating she questions the validity of her oil change service because she had to add 2 qts of oil and fill the power steering fluid. We verified via video that the oil change was completed, the proper amount of oil was used and that who ever she had inspect it after us now has it 2 qts overfilled along with the power steering fluid being way over filled, we tried to explain that you should never have to add power steering fluid unless theres a leak and there was none found. We offered to get the fluids back to where they should be but the customer did not want us to touch it, so she is now driving it around 2 qts overfilled with oil and way over filled steering fluid

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21461397
  
  I am rejecting this response because:
  
  Sincerely, I

  I shouldnt have to drive back to the dealership a 3rd time. The manager was rude and deflective. I dont feel comfortable returning to this establishment. If I go back. It turn into a worst situation. I will be satisfied with a refund and move on. Thank you. 
  
  ***********************

  

  Business Response

  Date: 03/22/2024

  We do have another Dealership down the street where we can have the fluids adjusted to the correct levels. 

  *****************

   

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21461397
  
  I am rejecting this response because:
  Same dealership in less then a mile away. I  dont trust this establishment to touch my vehicle again. The dealership shouldve corrected the problem when I tried to let them correct their mistake. The second time. If the dealership didnt make the mistake. Then why would they allow me to return? I smell sabotage? I would be satisfied with a refund and to never return to this dealership. If any corrections need to be done. The correction will be performed by a trusted dealership. Thank you. 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/04/2024

  Not sure what sabotage means but all we want to do is show our customer that the work was performed correctly on the video, and also by they adding more fluid it is overfilled. We will adjust at no charge.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give this business negative stars I would. The service department is TRASH!! Pat the service advisor needs to be fired. He has no respect for customers and lies right to your face. My husband dropped his truck off to be serviced on 1/4/24. *** told us that the truck would be ready for pickup on 1/10. We had a rental car during that time period that was covered under warranty. When we brought the rental car back on 1/10 we looked in the lot and our truck was still sitting in the parking lot UNTOUCHED. Bettenhausen refused to extend the rental car and said the truck would be ready for pick up the next day. The lying went on for an additional week straight. *** would call us every single day and say the truck will be "ready for pickup first thing in the morning" and it was then extended to the next day. We even spoke to the general manager of the sales department about getting a loaner vehicle and we were told "the sales department is different from the service department." The customer service at this establishment is a JOKE. This company has no values or ethics. The truck was eventually finished and picked up on 1/17 - two weeks after it was dropped off and two weeks of lying from ***. This is completely unacceptable. I will make sure that none of my coworkers, family or friends EVER buy a vehicle here. This place needs to be shut down and *** needs to be let go.

  

  Business Response

  Date: 01/29/2024

   

  This was my service Advisors explanation below. Sounds like poor communication on our part and I do apologize. Notes are in the system to make sure we go above and beyond next time and get myself and Service Manager involved immediately.

  From: ******************************* <**************************************>
  Sent: Monday, January 29, **** 12:11 PM
  To: ********************* <************************************>
  Subject: RE: BBB Complaint
  
  Car was dropped off 01/04/**** with an appointment. Car was diagnosed on the 4th.Car is a ****** so parts were ordered on the 4th from apple ******the parts were expected on 01/08 due to weekend. Customer was scheduled with Enterprise rental and was advised of 5 days coverage per MaxCare warranty. I did explain in detail the rental assistance his warranty provides and discussed returning it for the weekend if it wasnt needed and he chose to stay in car.The initial expected date to return car to customer was the 10th or the 11th. ******** returned his rental on the 9th and stopped in,and I advised him the tech did working on his car ran over on time on the car has pushed his car back to the 12th. The car was re-dispatched to another tech on the 11th due to prior tech not able to start on. I spoke with customer on the 12th and advised it was rolling over to next week and offered a house car at no cost for experience and customer was swearing and yelling because the car was a ***** I explained we are a **** dealer and they never picked up car. The engine work was completed the 15th but tech needed additional part (axle nut) due to new axle being a different thread and car was completed on the 16th and picked up same day.
  
  The husband was the initial one to drop car off and the person of contact. He was the person who stopped in after dropping rental and said he was going to speak with GSM and offered to let him talk with service manager and he declined. He also reached out to *********************** in regard to using a lot car and ******************************* did come back and ask about rental and his policy coverages. After the husband (*****) was swearing his wife (****) became the person of contact. She was nice and even apologized for her husbands behavior and explained how tough it was being without the car. I did offer her the car to use as I offered her husband,and she showed gratitude and said she would take it. She never did show up for the car. 
  

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my car 1/16/23 it cuts off 1/18/23. I broght it back to them. They kept it for 4days with no findings of nyrhing wrong. 2/21/23 it cuts off again. Called them about it. Told me i couldnt get in until 3/21/23 because they didnt have a loaner vehicle for me until then which i would be charged for. This time i came with video and pics. Kept it for 2days. Still to no findings. At this point i dont want this vehicle. And would like to get something else. I was told i could only trade it in for lesser value of what i paid. So at this point of 4/13/23 this cehicle has stopped on me 4 times. I would either like my car back, the money or another vehicle

  

  Business Response

  Date: 04/27/2023

  This is from my Service Director below. The customer does have a warranty and can take it to a **** dealer where they have the equipment to repair this type of car. Also they may have run into this type of issue before.

   

  Hello ****
    This vehicle was here on 2 separate occasions for a no warning die out issue. Issue has happened 3 times since purchased on 1/16/23.
  1/20/23 with ***** miles without being able to duplicate the condition after driving several miles.
  3/20/23 with ***** miles with the same concern with us not duplicating the concern and no codes in the system.
     At this point, with nothing to go on diagnostic wise and with here MVP plan, I would suggest they make an appointment with ****, we recommend ************* on 115th & Pulaski to see if they have any known issues that our testing equipment isnt picking up.
  
  
  ****
  *********************
  Service Director
  Bettenhausen ****** Used Car Mega Store
  ************************************

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled appointment on 15november 2022 to have my engine replaced. I was told it would take approximately 3days to get repairs completed. I dropped the vehicle off on November 15th and the vehicle is still not completed. Today is the 18th of December and still no word as to when my vehicle will be done. Theres no reason why my vehicle hasnt been completed by now. I have an extended lifetime warranty which was purchased in 2009 and this is the second time within a year that my vehicle has been sitting there for months for a repair that normally takes a day to a week for repair, not months. It appears that this dealership puts my Jeep repairs to the back of the to-do-list. Im sure cause its all warranty work and not a cash paying job. It would be nice if they would honor the warranty instead of inconveniencing the customer to the point of getting rid of the vehicle which appears to be their intentions.

  

  Business Response

  Date: 12/21/2022

  Car has been completed. Parts back order issue and waiting on authorization from service contract company was the delay.

• Initial Complaint

  Date:10/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 **** F-150 from Bettenhausen auto group on 10/07/2022 I first called and asked about the truck and the condition of the truck I asked if the truck had a clean title and how many owners and if there was anything else about the truck I should know the salesperson told me it was a one owner with low miles and everything was clean and a great truck and it was certified and that meant I was was free of any problems because in order to be certified they had to research it to get a certification for the vehicle and everything had to be clear so I said I would come in Friday the 7th and look at it I arrived at the dealer and drove the truck and sat down to see if we could make a deal I asked clearly if there was anything I should know about the truck as far as service records and accidents the sales rep said no and he repeated it is a certified vehicle and it had been looked at and history researched and that's why they we asking the price of the truck and he showed me on his cell phone that the *** value of the truck was at mid-range of the retail value of the truck so we agreed on my trade in and I paid the asking price of the truck. The next week I called my insurance company and had it covered two days later the insurance company called me stating that the truck had an accident on it in 2020 and did I know I said no and the dealer assured me it was clean they said that it lowers the value of the vehicle buy $10,000.00 dollars and I should call the dealer well I did several times and finally the salesman texted me asking what's wrong and I informed him and he acted like he was unaware as he said let me look into it the next day I had to call back and he had the manager speak to me on speaker with the salesman I told him what my insurance said and he said it doesn't affect the value and it was a minor accident and that fine I said thats not true and I asked to have this resolved he said no they don't have to tell me about minor accidents.

  

  Business Response

  Date: 10/25/2022

  Hi there,
  
  Thank you for reaching out to us and bringing this issue to our attention.
  
  We do understand that an experience such as yours can be frustrating. We work closely with our dealerships to ensure that CarGurus listings are as accurate as possible; however, we ultimately rely on the dealers to provide us with information regarding their vehicles.

  
  I'm afraid we do not provide any post-purchase assistance as we function as a vehicle listing service. However, user feedback is very important to us. As such, your report regarding this listing will be taken into account as we continue to improve our platform and the systems by which we receive inventory information. 
  
  We also encourage our users to share their experience with the dealerships. If you have contacted the dealer through our website, you will soon receive an email allowing you to leave a review! 
  
  If you have any other questions, please do not hesitate to reach out to us at ************************* 

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  
  my complaint is with the dealership and how they lied about the condition of the vehicle not CarGurus my complaint should have gone to Bettenhausen auto at ************************************************************************** phone number is *************) Fax number is *************) my complaint is about them and how they lied about the vehicle they sold me. 
  

  ***

   

   

  

  Business Response

  Date: 11/02/2022

  Never heard of an insurance company telling a customer that and the attached Carfax was available on our website for the truck they purchased.  Also Autocheck shows no accident for this truck when we ran it. Please have customer or insurance company call if they have any questions.

   

   

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18308815
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  The response is the same as when I contacted them they admitted in the response that the truck was in a accident but as I stated they never told me when I asked before I purchased the truck they said it was certified vehicle and everything was clean they told me that when I called and told me that when I was there buying the truck after the purchase I found out they said it didnt matter because you could only find it on CarFax and you can read that in there response and it does matter it devalues the vehicle price and they know that so I wont have the same discussion or have my insurance company call they dont want to be involved in any issues with the dealership about my purchase. 
  bottom line is they lied about the vehicle and need to make an effort to make it right thats all I have ever asked. 

  

  Business Response

  Date: 11/07/2022

  The truck was certified through ** yes and the Carfax was always attached on our website. I'm sure the customer went to our website to look at truck since they were out of state and the Carfax was there.  We will be more than happy to find them something else and trade them out of it. I'm told that a minor incident(scratches) does not affect the value of a car when appraising, as long as its fixed.

• Initial Complaint

  Date:10/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the dealership in July 2022 around the 1st or 2nd of the month. I was there with a family member who was looking to purchase a vehicle. While there, I test drove a vehicle that I was interested in for myself. While we were waiting on the family members deal to be finalized. We started the inquiry into the vehicle I was looking at. I specifically asked the salesman, not to run my credit multiple times. I told him I preferred if he ran or inquired only with the "one" lender he thought would approve me. My complaint is he did not do what I requested and ended up running my credit with about eight lenders. Which dropped my score about 40 points.Needless to say I cannot purchase from them and by recklessly running my credit he made sure I could not purchase from any where else. I believe this is a standard practice throughout this industry. My complaint is I gave him permission to run it once. He took it upon himself to continue to run it. I am still getting credit denial letters in the mail even after three months. I visited a car dealer on 10/25/2022 and was told they could not help me because of the drop in my credit score. I feel this was deliberate and I would like an explanation why it was done? even after I asked for it not to be done. I am also going to check with the secretary of state's office the dealer licensing division and the attorney general office to see if there are any safe guards in place for consumers when this happens.

  

  Business Response

  Date: 11/17/2022

  We will contact customer today to try and resolve.